Change management is a wonderful process...until it isn’t. Here, an IT service and support pro who is well versed in this process describes a few things that go wrong, and provides tips for how to avoid these common pitfalls.
Date Published November 18, 2021 - Last Updated January 20, 2023
Change is hard, especially when human nature creates some very predictable and unreasonable workarounds to a perfectly good change management process. In part two of this series, here are five more pitfalls to change management, and how to do your best to avoid them.
Date Published November 18, 2021 - Last Updated January 20, 2023
In a passage from her book, “Trust Me - Restore Belief & Confidence in an Uncertain World”, Lea Brovedani demonstrates how managers think trust in their leadership is higher than it often is, and why that’s important to fix.
Date Published November 9, 2021 - Last Updated January 20, 2023
Automation is only a benefit when it is implemented correctly and for the right reasons. If done poorly, it can even create more work for your team. Here, we walk you through a step-by-step process on how to determine what to automate and how best to do it.
Date Published November 3, 2021 - Last Updated December 16, 2021
In the world of service management, we’re not evaluating products, but services, which are even more difficult to comprehensively assess via customer surveys alone. Here’s how to make sure the data you are getting is much more than noise.
Date Published November 2, 2021 - Last Updated January 20, 2023
Moving operations into the cloud doesn't have to be a floating nightmare, but it isn’t a cure-all for organizational shortcomings, either. Here we list five common migration mistakes. If you can avoid them, it can go a long way to ensuring a smooth and fast transition.
Date Published October 28, 2021 - Last Updated January 20, 2023
Strategic thinking is not only a requirement for achieving senior level positions, but also a required skill in creating your service strategy. It’s the process of learning from your experiences on what works and what doesn’t work that makes us a better strategic service leader. Here’s how.
Date Published October 27, 2021 - Last Updated January 20, 2023
Securing a cloud environment is much more difficult than securing a traditional computer network, as it offers so many more soft targets for unlawful entry and chances for accidental data erasure. Here, a cloud cybersecurity expert walks readers through three aspects of cloud security to begin...
Date Published October 21, 2021 - Last Updated January 20, 2023
Production assurance is an organizational and process alignment designed to protect the production environment of an organization when the going gets rough. See how this process worked in a step-by-step walkthrough with Medtronic when that organization experienced a significant outage.
Date Published October 19, 2021 - Last Updated January 20, 2023
Dealing with a ransomware attack when it’s happening is extremely difficult. It’s better to put the work in now to shield your business from such attacks, or at least from the worst effects of such attacks. Here are some tips from a cybersecurity expert on how to do that.
Date Published October 19, 2021 - Last Updated January 20, 2023