HDI is now accepting applications from industry experts and service and support practitioners to write for ThinkHDI.com.
Date Published September 23, 2019 - Last Updated December 17, 2019
The Service Management Awards honor service improvement, knowledge management, and change management initiatives that enhance the business.
Date Published September 16, 2019 - Last Updated December 17, 2019
Learn how service management platforms are using predictive analytics to enhance service operations.
Date Published September 13, 2019 - Last Updated December 17, 2019
You need to understand the nuances between being transparent and having effective communication.
Date Published September 11, 2019 - Last Updated December 17, 2019
Learn the first steps to creating a strategy that is simple, relevant, and achievable and that keeps up with the pace of change in today's business environments.
Date Published September 6, 2019 - Last Updated December 17, 2019
VeriSM is a service management approach that helps organizations define their principles and operation model. Learn what it is and what it is not.
Date Published September 4, 2019 - Last Updated December 17, 2019
Successful change management requires getting buy in from stakeholders.
Date Published August 28, 2019 - Last Updated December 17, 2019
Join an IT process manager on his journey to improve customer service and satisfaction, quality and accessibility of service delivery, teamwork, and communication.
Date Published August 22, 2019 - Last Updated December 17, 2019
Understanding, focusing on, and improving value is the most important thing any service and support organization can do.
Date Published August 21, 2019 - Last Updated December 17, 2019
Knowledge management for the purpose of team building can help a leader build better relationships with their teams.
Date Published August 20, 2019 - Last Updated December 17, 2019