The combination of AI and automation can replace or improve upon existing manual processes and also add intelligence to IT management tasks.
Date Published October 28, 2019 - Last Updated December 17, 2019
With the right strategy, asset management, governance, and IT security can complement and support each other.
Date Published October 22, 2019 - Last Updated December 17, 2019
Roy Atkinson talks with Barclay Rae about the evolving role of IT, digital transformation, and related topics.
Date Published October 17, 2019 - Last Updated December 17, 2019
The customer experience will gain a lot from a choreographed dance routine between ITSM and DevOps.
Date Published October 15, 2019 - Last Updated December 17, 2019
When changing your ITSM tool, the way the change is handled greatly determines the speed of adoption and the overall success of the transition.
Date Published October 10, 2019 - Last Updated December 17, 2019
Carlos Casanova delves into how to apply a systems approach to conquer the challenges of implementing a CMDB.
Date Published October 8, 2019 - Last Updated December 17, 2019
A Business Continuity Plan can be invaluable in the case of minor incidents and a huge benefit in the unfortunate event the full BCP has to be activated.
Date Published October 2, 2019 - Last Updated March 23, 2020
Understand why continual service improvement efforts are often abandoned after initial success and how to successfully integrate CSI activities into normal operations.
Date Published September 27, 2019 - Last Updated December 17, 2019
HDI is now accepting applications from industry experts and service and support practitioners to write for ThinkHDI.com.
Date Published September 23, 2019 - Last Updated December 17, 2019
The Service Management Awards honor service improvement, knowledge management, and change management initiatives that enhance the business.
Date Published September 16, 2019 - Last Updated December 17, 2019