With the exponential growth of the use of cloud services, there have been a growing number of questions for how to maintain service with cloud solutions. Here, April Miller explores several concerns.
Tag(s): supportworld, support models, cloud
January 4, 2023

 
How you manage vendor relationships may make all the difference in CX. Here are some practical suggestions for how to maintain the right focus in the process.
Tag(s): supportworld, support models, technology
January 3, 2023

 
Collaboration doesn’t happen by itself - it is fostered across the organization. Here is how technology can help an organization facilitate this process.
Tag(s): supportworld, support models, technology
December 13, 2022

 
In preparation for Service Management World in Orlando mid-November, HDI thought leader Doug Rabold reflects on the new landscape of the post-pandemic conference scene.
Tag(s): supportworld, support models, technology
November 8, 2022

 
The new work environment requires a thoughtful reappraisal of how best to support your team and maintain company culture. Here is what to consider.
Tag(s): communications skills, communications technology, supportworld
September 27, 2022

 
Remote work can be lonely. Here are some practical steps to take to ensure that everyone feels connected on your team.
Tag(s): supportworld, process, remote support tools
September 26, 2022

 
In this IndustryVoices piece, Venkat Balasubramanian, Vice President of Product Management at Freshworks discusses how industries can best integrate automation in the future of IT service.
Tag(s): supportworld, culture, automation
August 31, 2022

 
For true transformative change to take hold, it requires a fundamental redefinition of what IT service management is. Also, it’s not a one-and-done process.
Tag(s): supportworld, technology, automation
August 30, 2022

 
In this IndustryVoices piece, Chad Haftorson of Freshworks discusses the promise of AI and Machine Learning in the new working landscape.
Tag(s): supportworld, technology, automation
August 29, 2022

 
We’ve asked thought leaders in the IT service and support industry to share their tips on what has worked for them in this new, dispersed work environment.
Tag(s): supportworld, employee engagement, remote support tools
August 8, 2022