Best of HDI in 2021 - #8: Agile and ITIL: Updates That Help Them Work Together

Best of HDI in 2021 - #8: On the surface, it would seem the two concepts are diametrically opposed. However, as both have evolved and been integrated into the workplace, the distance between the two has closed. Here’s an argument for how to make both work for you.
Date Published December 15, 2021 - Last Updated January 20, 2023

Be Proactive to Prevent Staffing Holes

We all know that we have two weeks, at most, to fill a position, but too often we are stuck either hiring warm bodies or putting extra workload on our team. It’s better to prepare for the inevitable departures. Here’s how.
Date Published December 2, 2021 - Last Updated January 20, 2023

3 Ways to Overcome WFH Fatigue in Your IT Department

More tickets, less human contact is a recipe for burnout. Here are some concrete suggestions for how to help ensure your IT support team isn’t feeling overwhelmed. It may take a different strategy to dig out of the mountain of tickets, but it’s better than risking attrition.
Date Published December 2, 2021 - Last Updated December 16, 2021

Date Published December 2, 2021 - Last Updated January 6, 2023

Getting IT Right: How Automation Impacts the ITSM Value Chain

 

Time is the one thing we can’t make...

Date Published December 2, 2021 - Last Updated January 6, 2023

Ready for the Hybrid Future?: Planning and Preparing to Extend Service Management Beyond IT

 

Date Published December 2, 2021 - Last Updated January 6, 2023


How to Deliver High-Touch, Digital-First Tech Support

 

The pandemic forced a dramatic shift towards digital-first...

Date Published December 2, 2021 - Last Updated January 6, 2023

How to Plan What to Automate in Your Service and Security Processes

Automation is only a benefit when it is implemented correctly and for the right reasons. If done poorly, it can even create more work for your team. Here, we walk you through a step-by-step process on how to determine what to automate and how best to do it.
Date Published November 3, 2021 - Last Updated December 16, 2021

How to Avoid the Leading Cloud Migration Mistakes

Moving operations into the cloud doesn't have to be a floating nightmare, but it isn’t a cure-all for organizational shortcomings, either. Here we list five common migration mistakes. If you can avoid them, it can go a long way to ensuring a smooth and fast transition.
Date Published October 28, 2021 - Last Updated January 20, 2023

Cloud Security: What to Consider

Securing a cloud environment is much more difficult than securing a traditional computer network, as it offers so many more soft targets for unlawful entry and chances for accidental data erasure. Here, a cloud cybersecurity expert walks readers through three aspects of cloud security to begin...
Date Published October 21, 2021 - Last Updated January 20, 2023