3 Steps Toward Developing a Strong IT Culture

Best of HDI in 2022 - #4: The IT department’s value increases the more it can align with the organization’s values. Here are some suggestions for how to make sure IT feels valued and connected.
Date Published May 17, 2022 - Last Updated January 20, 2023

Swarming and Scrum: How to Make an Agile Team

Too many believe that these concepts aren’t compatible within the agile framework. Here is a guide for how to make it all work.
Date Published May 11, 2022 - Last Updated January 20, 2023

What Will Automation Do to the IT Service and Support Workforce?

We asked thought leaders in the industry what the future will look like when AI and automation handle much of what is now lower-level ticket requests.
Date Published May 10, 2022 - Last Updated January 20, 2023

The Five Steps IT Service Needs to Take in the New Remote Work Environment

It turns out that the strategy for supporting a remote and hybrid workforce overlap with best practices for transformative IT organizations.
Date Published April 14, 2022 - Last Updated January 20, 2023

What Comes Next After Another AWS Disruption

A December outage that affected mission-critical applications raises questions about the risks of overreliance on a handful of cloud providers.
Date Published March 17, 2022 - Last Updated January 20, 2023

How to Plan for a Data Center Migration

By migrating from a traditional data center environment to a cloud environment, teams will be able to more easily optimize their workloads using the tools that cloud platforms provide.
Date Published March 9, 2022 - Last Updated January 20, 2023

Should Sustainability Be an IT Priority?

Everyone likes to talk about sustainable IT, but how many CIOs are actively including it as a priority? Here’s what’s holding companies back from investing in sustainability.
Date Published February 24, 2022 - Last Updated January 20, 2023

What Comes Next After Another AWS Disruption

A December outage that affected mission-critical applications raises questions about the risks of overreliance on a handful of cloud providers.
Date Published February 9, 2022 - Last Updated January 20, 2023

Predictions for AI And Automation in 2022

InformationWeek talks with Forrester VP Brandon Purcell on what change is in store in the coming year, and how companies will adapt.
Date Published January 31, 2022 - Last Updated January 20, 2023

Improving the Art of Communication

In a digital and remote age, it’s often more difficult than ever to be understood. Here are some tips to improve your chances with colleagues and clients.
Date Published January 18, 2022 - Last Updated January 20, 2023