In this IndustryVoices piece, Chad Haftorson of Freshworks discusses the promise of AI and Machine Learning in the new working landscape.
Date Published August 29, 2022 - Last Updated January 20, 2023
We’ve asked thought leaders in the IT service and support industry to share their tips on what has worked for them in this new, dispersed work environment.
Date Published August 8, 2022 - Last Updated January 20, 2023
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Date Published July 20, 2022 - Last Updated July 19, 2022
The State of Tech Support in 2022 is an invaluable resource as you plan for an uncertain future. And it is available to all HDI community members for free.
Date Published July 19, 2022 - Last Updated July 21, 2022
In times of change, communication is important to keep everyone pulling toward a common goal. This is especially true with a remote workforce.
Date Published June 28, 2022 - Last Updated January 20, 2023
Here is a brief overview of the strategic value of this organized and holistic approach to ensuring how to track what produces value for your organization.
Date Published May 25, 2022 - Last Updated January 20, 2023
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Date Published May 19, 2022 - Last Updated January 9, 2023
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Date Published May 19, 2022 - Last Updated December 13, 2022
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Date Published May 19, 2022 - Last Updated January 9, 2023
Here is a guide to managing IT work when you want to do everything. The trick? Find ways to keep the conversation going beyond no.
Date Published May 17, 2022 - Last Updated January 20, 2023