Meet the 2026 HDI Awards finalists, representing the best teams and individuals in IT service and support.
Date Published February 4, 2026 - Last Updated February 4, 2026
Help your team embrace AI with practical strategies like fostering collaboration, integrating tools, and promoting ethical, responsible use of technology.
Date Published February 2, 2026 - Last Updated February 2, 2026
Discover how intentional service leadership transforms IT support by designing outcomes with empathy, reducing friction, and creating scalable, human-centered processes.
Date Published January 26, 2026 - Last Updated January 26, 2026
The HDI Future Leaders Collective is a leadership program for IT service professionals under 40, designed to prepare them for senior roles through growth and connection.
Date Published January 22, 2026 - Last Updated February 2, 2026
HDI's 2026 Top 25 Thought Leaders and inaugural Hall of Fame inductees, celebrating innovation, leadership, and impact in IT service and support.
Date Published January 21, 2026 - Last Updated February 2, 2026
Agentic AI service management is replacing ticket-first ITSM/CSM with outcome-first, controlled automation. What is changing, what fails fast and the high-level playbook.
Date Published January 20, 2026 - Last Updated February 2, 2026
A handpicked, human-curated list of ITSM books and ITSM courses for 2026, focused on service experience, systems thinking and real-world practice.
Date Published January 12, 2026 - Last Updated February 2, 2026
Transform your support organization with the ITIL Continual Improvement Model. Learn how clarity, discipline, and intentional leadership drive lasting success.
Date Published January 7, 2026 - Last Updated February 2, 2026
Meet the 2026 HDI Featured Contributors, a diverse group of leaders sharing practical insights on service leadership, support operations, AI, and customer experience.
Date Published December 29, 2025 - Last Updated January 9, 2026
Silence is the costliest AI risk—because it turns uncertainty into fear. In the age of intelligent automation, trust, clarity, and human leadership decide whether service organizations thrive or fracture.
Date Published December 29, 2025 - Last Updated January 7, 2026