HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Sep 29, 2025 - Oct 01, 2025 HDI, Virtual Classroom	Experience Foundation Before Aug 04, 2025: Price: $1,899.00 Guaranteed To Run On or after Aug 04, 2025: Price: $1,999.00 Guaranteed To Run	Experience Foundation Sep 29, 2025 - Oct 01, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 29, 2025 - Sep 30, 2025 HDI, Virtual Classroom	Incident Management Principles Before Aug 04, 2025: Price: $1,899.00 On or after Aug 04, 2025: Price: $1,999.00	Incident Management Principles Sep 29, 2025 - Sep 30, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 02, 2025 - Oct 03, 2025 HDI, Virtual Classroom	HDI Support Center Analyst Before Aug 07, 2025: Price: $1,599.00 On or after Aug 07, 2025: Price: $1,699.00	HDI Support Center Analyst Oct 02, 2025 - Oct 03, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 06, 2025 - Oct 08, 2025 HDI, Virtual Classroom	HDI Support Center Manager Before Aug 11, 2025: Price: $2,199.00 On or after Aug 11, 2025: Price: $2,299.00	HDI Support Center Manager Oct 06, 2025 - Oct 08, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 08, 2025 - Oct 10, 2025 HDI, Virtual Classroom	ITIL® 4 Foundation Before Aug 13, 2025: Price: $2,399.00 On or after Aug 13, 2025: Price: $2,499.00	ITIL® 4 Foundation Oct 08, 2025 - Oct 10, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 09, 2025 - Oct 10, 2025 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Aug 14, 2025: Price: $1,699.00 On or after Aug 14, 2025: Price: $1,799.00	HDI Desktop Advanced Support Technician Oct 09, 2025 - Oct 10, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 16, 2025 - Oct 17, 2025 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Aug 21, 2025: Price: $1,829.00 On or after Aug 21, 2025: Price: $1,929.00	Foundations in Service and Support Metrics Oct 16, 2025 - Oct 17, 2025 9:30 AM - 9:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 16, 2025 - Oct 17, 2025 HDI, Virtual Classroom	HDI Support Center Team Lead Before Aug 21, 2025: Price: $1,799.00 On or after Aug 21, 2025: Price: $1,899.00	HDI Support Center Team Lead Oct 16, 2025 - Oct 17, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 20, 2025 - Oct 22, 2025 HDI, Virtual Classroom	KCS Principles Before Aug 25, 2025: Price: $1,899.00 On or after Aug 25, 2025: Price: $1,999.00	KCS Principles Oct 20, 2025 - Oct 22, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 22, 2025 - Oct 24, 2025 HDI, Virtual Classroom	HDI Desktop Support Manager Before Aug 27, 2025: Price: $2,199.00 On or after Aug 27, 2025: Price: $2,299.00	HDI Desktop Support Manager Oct 22, 2025 - Oct 24, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 24, 2025 - Oct 24, 2025 HDI, Virtual Classroom	HDI Customer Service Representative Before Aug 29, 2025: Price: $899.00 On or after Aug 29, 2025: Price: $999.00	HDI Customer Service Representative Oct 24, 2025 - Oct 24, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 28, 2025 - Oct 29, 2025 HDI, Virtual Classroom	Experience Practitioner Before Sep 02, 2025: Price: $1,999.00 On or after Sep 02, 2025: Price: $2,099.00	Experience Practitioner Oct 28, 2025 - Oct 29, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 03, 2025 - Nov 04, 2025 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Before Sep 08, 2025: Price: $1,829.00 On or after Sep 08, 2025: Price: $1,929.00	Artificial Intelligence in the Support Organization Nov 03, 2025 - Nov 04, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 04, 2025 - Nov 05, 2025 HDI, Virtual Classroom	HDI Support Center Analyst Before Sep 09, 2025: Price: $1,599.00 On or after Sep 09, 2025: Price: $1,699.00	HDI Support Center Analyst Nov 04, 2025 - Nov 05, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 05, 2025 - Nov 07, 2025 HDI, Virtual Classroom	HDI Support Center Manager Before Sep 10, 2025: Price: $2,199.00 On or after Sep 10, 2025: Price: $2,299.00	HDI Support Center Manager Nov 05, 2025 - Nov 07, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description