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HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see your city on the calendar? Please click here to request public training in your area.

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Jun 14, 2021 - Jun 16, 2021
HDI, Virtual Classroom 		HDI Support Center Manager Before Apr 19, 2021:
Price: $1,899.00


On or after Apr 19, 2021:
Price: $1,999.00
Jun 16, 2021 - Jun 18, 2021
HDI, Virtual Classroom 		KCS Principles Before Apr 21, 2021:
Price: $1,599.00


On or after Apr 21, 2021:
Price: $1,699.00
Jun 24, 2021 - Jun 25, 2021
HDI, Virtual Classroom 		Customer Experience Accelerator Boot Camp Before Apr 29, 2021:
Price: $1,699.00


On or after Apr 29, 2021:
Price: $1,799.00
Jun 28, 2021 - Jun 28, 2021
HDI, Virtual Classroom 		KCS Foundation Before May 03, 2021:
Price: $699.00


On or after May 03, 2021:
Price: $799.00
Jul 08, 2021 - Jul 09, 2021
HDI, Virtual Classroom 		HDI Support Center Analyst Before May 13, 2021:
Price: $1,399.00


On or after May 13, 2021:
Price: $1,499.00
Jul 19, 2021 - Jul 20, 2021
HDI, Virtual Classroom 		HDI Desktop Advanced Support Technician Before May 24, 2021:
Price: $1,499.00


On or after May 24, 2021:
Price: $1,599.00
Jul 22, 2021 - Jul 23, 2021
HDI, Virtual Classroom 		HDI Problem Management Professional Before May 27, 2021:
Price: $1,599.00


On or after May 27, 2021:
Price: $1,699.00
Jul 26, 2021 - Jul 27, 2021
HDI, Virtual Classroom 		Troubleshooting and Problem Solving Boot Camp Before May 31, 2021:
Price: $1,499.00


On or after May 31, 2021:
Price: $1,599.00
Aug 02, 2021 - Aug 02, 2021
HDI, Virtual Classroom 		HDI Customer Service Representative Before Jun 07, 2021:
Price: $799.00


On or after Jun 07, 2021:
Price: $899.00
Aug 05, 2021 - Aug 06, 2021
HDI, Virtual Classroom 		HDI Support Center Analyst Before Jun 10, 2021:
Price: $1,399.00


On or after Jun 10, 2021:
Price: $1,499.00
Aug 10, 2021 - Aug 12, 2021
HDI, Virtual Classroom 		KCS Principles Before Jun 15, 2021:
Price: $1,599.00


On or after Jun 15, 2021:
Price: $1,699.00
Aug 13, 2021 - Aug 13, 2021
HDI, Virtual Classroom 		Workforce Management Principles Before Jun 18, 2021:
Price: $699.00


On or after Jun 18, 2021:
Price: $799.00
Aug 16, 2021 - Aug 17, 2021
HDI, Virtual Classroom 		HDI Desktop Advanced Support Technician Before Jun 21, 2021:
Price: $1,499.00


On or after Jun 21, 2021:
Price: $1,599.00
Aug 18, 2021 - Aug 20, 2021
HDI, Virtual Classroom 		HDI Support Center Manager Before Jun 23, 2021:
Price: $1,899.00


On or after Jun 23, 2021:
Price: $1,999.00
Aug 23, 2021 - Aug 25, 2021
HDI, Virtual Classroom 		HDI Support Center Director Before Jun 28, 2021:
Price: $2,799.00


On or after Jun 28, 2021:
Price: $2,899.00
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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description