HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Sep 24, 2026 - Sep 25, 2026 HDI, Virtual Classroom	Problem Management Principles Price: $1,899.00 Guaranteed To Run	More Info Problem Management Principles Sep 24, 2026 - Sep 25, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list. Sold Out. Join the wait list.
Oct 01, 2026 - Oct 02, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,699.00 Guaranteed To Run	More Info HDI Support Center Analyst Oct 01, 2026 - Oct 02, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 06, 2026 - Oct 07, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,799.00 Guaranteed To Run	More Info HDI Desktop Advanced Support Technician Oct 06, 2026 - Oct 07, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 8 seats left Add to Cart Only 8 seats left
Oct 07, 2026 - Oct 09, 2026 HDI, Virtual Classroom	ITIL® Foundation (Version 5) Price: $2,499.00 Guaranteed To Run	More Info ITIL® Foundation (Version 5) Oct 07, 2026 - Oct 09, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 08, 2026 - Oct 08, 2026 HDI, Virtual Classroom	Mastering QA for IT Support & Service Teams Price: $999.00	More Info Mastering QA for IT Support & Service Teams Oct 08, 2026 - Oct 08, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 09, 2026 - Oct 09, 2026 HDI, Virtual Classroom	Coaching for Quality & Capability in the Support Center Price: $999.00	More Info Coaching for Quality & Capability in the Support Center Oct 09, 2026 - Oct 09, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 13, 2026 - Oct 14, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Price: $1,899.00 Guaranteed To Run	More Info HDI Support Center Team Lead Oct 13, 2026 - Oct 14, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 20, 2026 - Oct 22, 2026 HDI, Virtual Classroom	KCS Principles Price: $1,999.00	More Info KCS Principles Oct 20, 2026 - Oct 22, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 21, 2026 - Oct 23, 2026 HDI, Virtual Classroom	Experience Management and XLA® Foundation Price: $1,999.00	More Info Experience Management and XLA® Foundation Oct 21, 2026 - Oct 23, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Oct 29, 2026 - Oct 30, 2026 HDI, Virtual Classroom	Foundations in Service and Support Metrics Price: $1,799.00	More Info Foundations in Service and Support Metrics Oct 29, 2026 - Oct 30, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 03, 2026 - Nov 04, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,699.00	More Info HDI Support Center Analyst Nov 03, 2026 - Nov 04, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 03, 2026 - Nov 04, 2026 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Price: $1,799.00 Guaranteed To Run	More Info Artificial Intelligence in the Support Organization Nov 03, 2026 - Nov 04, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 3 seats left Add to Cart Only 3 seats left
Nov 04, 2026 - Nov 06, 2026 HDI, Virtual Classroom	HDI Support Center Manager Price: $2,299.00 Guaranteed To Run	More Info HDI Support Center Manager Nov 04, 2026 - Nov 06, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 09, 2026 - Nov 10, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,799.00 Guaranteed To Run	More Info HDI Desktop Advanced Support Technician Nov 09, 2026 - Nov 10, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Nov 11, 2026 - Nov 13, 2026 HDI, Virtual Classroom	ITIL® Foundation (Version 5) Price: $2,499.00	More Info ITIL® Foundation (Version 5) Nov 11, 2026 - Nov 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description