HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Jul 16, 2026 - Jul 17, 2026 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before May 21, 2026: Price: $1,699.00 On or after May 21, 2026: Price: $1,799.00	More Info Troubleshooting and Problem-Solving Bootcamp Jul 16, 2026 - Jul 17, 2026 7:30 AM - 3:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jul 21, 2026 - Jul 23, 2025 HDI, Virtual Classroom	Experience Management and XLA® Foundation Before Aug 26, 2026: Price: $1,899.00 On or after Aug 26, 2026: Price: $1,999.00	More Info Experience Management and XLA® Foundation Jul 21, 2026 - Jul 23, 2025 7:30 AM - 3:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jul 23, 2026 - Jul 24, 2026 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Before May 28, 2026: Price: $1,699.00 On or after May 28, 2026: Price: $1,799.00	More Info Artificial Intelligence in the Support Organization Jul 23, 2026 - Jul 24, 2026 7:30 AM - 3:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jul 29, 2026 - Jul 31, 2026 HDI, Virtual Classroom	HDI Support Center Director Before Jun 03, 2026: Price: $2,799.00 On or after Jun 03, 2026: Price: $2,899.00	More Info HDI Support Center Director Jul 29, 2026 - Jul 31, 2026 7:30 AM - 3:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Aug 04, 2026 - Aug 05, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Jun 09, 2026: Price: $1,599.00 On or after Jun 09, 2026: Price: $1,699.00	More Info HDI Support Center Analyst Aug 04, 2026 - Aug 05, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Aug 05, 2026 - Aug 07, 2026 HDI, Virtual Classroom	HDI Support Center Manager Before Jun 10, 2026: Price: $2,199.00 On or after Jun 10, 2026: Price: $2,299.00	More Info HDI Support Center Manager Aug 05, 2026 - Aug 07, 2026 7:30 AM - 3:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Aug 11, 2026 - Aug 12, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Jun 16, 2026: Price: $1,699.00 On or after Jun 16, 2026: Price: $1,799.00	More Info HDI Desktop Advanced Support Technician Aug 11, 2026 - Aug 12, 2026 7:30 AM - 3:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Aug 12, 2026 - Aug 14, 2026 HDI, Virtual Classroom	ITIL® 4 Foundation Before Jun 17, 2026: Price: $2,399.00 On or after Jun 17, 2026: Price: $2,499.00	More Info ITIL® 4 Foundation Aug 12, 2026 - Aug 14, 2026 7:30 AM - 3:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Aug 13, 2026 - Aug 14, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Before Jun 18, 2026: Price: $1,799.00 On or after Jun 18, 2026: Price: $1,899.00	More Info HDI Support Center Team Lead Aug 13, 2026 - Aug 14, 2026 7:30 AM - 3:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Aug 18, 2026 - Aug 19, 2026 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Jun 23, 2026: Price: $1,699.00 On or after Jun 23, 2026: Price: $1,799.00	More Info Troubleshooting and Problem-Solving Bootcamp Aug 18, 2026 - Aug 19, 2026 7:30 AM - 3:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Aug 26, 2026 - Aug 28, 2026 HDI, Virtual Classroom	KCS Principles Before Jul 01, 2026: Price: $1,899.00 On or after Jul 01, 2026: Price: $1,999.00	More Info KCS Principles Aug 26, 2026 - Aug 28, 2026 7:30 AM - 3:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Aug 28, 2026 - Aug 28, 2026 HDI, Virtual Classroom	HDI Customer Service Representative Before Jul 03, 2026: Price: $899.00 On or after Jul 03, 2026: Price: $999.00	More Info HDI Customer Service Representative Aug 28, 2026 - Aug 28, 2026 7:30 AM - 3:30 AM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Sep 01, 2026 - Sep 02, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Jul 07, 2026: Price: $1,599.00 On or after Jul 07, 2026: Price: $1,699.00	More Info HDI Support Center Analyst Sep 01, 2026 - Sep 02, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Sep 02, 2026 - Sep 04, 2026 HDI, Virtual Classroom	HDI Support Center Manager Before Jul 08, 2026: Price: $2,199.00 On or after Jul 08, 2026: Price: $2,299.00	More Info HDI Support Center Manager Sep 02, 2026 - Sep 04, 2026 7:30 AM - 3:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Sep 09, 2026 - Sep 10, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Jul 15, 2026: Price: $1,699.00 On or after Jul 15, 2026: Price: $1,799.00	More Info HDI Desktop Advanced Support Technician Sep 09, 2026 - Sep 10, 2026 7:30 AM - 3:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description