At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Aug 26, 2026 - Aug 28, 2026
HDI, Virtual Classroom
KCS Principles Before Jul 01, 2026:
Price: $1,899.00


On or after Jul 01, 2026:
Price: $1,999.00
Aug 28, 2026 - Aug 28, 2026
HDI, Virtual Classroom
HDI Customer Service Representative Before Jul 03, 2026:
Price: $899.00


On or after Jul 03, 2026:
Price: $999.00
Sep 01, 2026 - Sep 02, 2026
HDI, Virtual Classroom
HDI Support Center Analyst Before Jul 07, 2026:
Price: $1,599.00


On or after Jul 07, 2026:
Price: $1,699.00
Sep 02, 2026 - Sep 04, 2026
HDI, Virtual Classroom
HDI Support Center Manager Before Jul 08, 2026:
Price: $2,199.00


On or after Jul 08, 2026:
Price: $2,299.00
Sep 09, 2026 - Sep 10, 2026
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Before Jul 15, 2026:
Price: $1,699.00


On or after Jul 15, 2026:
Price: $1,799.00
Sep 09, 2026 - Sep 11, 2026
HDI, Virtual Classroom
ITIL® 4 Foundation Before Jul 15, 2026:
Price: $2,399.00


On or after Jul 15, 2026:
Price: $2,499.00
Sep 15, 2026 - Sep 16, 2026
HDI, Virtual Classroom
Troubleshooting and Problem-Solving Bootcamp Before Jul 21, 2026:
Price: $1,699.00


On or after Jul 21, 2026:
Price: $1,799.00
Sep 17, 2026 - Sep 18, 2026
HDI, Virtual Classroom
HDI Support Center Team Lead Before Jul 23, 2026:
Price: $1,799.00


On or after Jul 23, 2026:
Price: $1,899.00
Sep 22, 2026 - Sep 24, 2026
HDI, Virtual Classroom
HDI Desktop Support Manager Before Jul 28, 2026:
Price: $2,199.00


On or after Jul 28, 2026:
Price: $2,299.00
Sep 24, 2026 - Sep 25, 2026
HDI, Virtual Classroom
Problem Management Principles Before Jul 30, 2026:
Price: $1,799.00


On or after Jul 30, 2026:
Price: $1,899.00
Sep 28, 2026 - Sep 30, 2026
HDI, Virtual Classroom
HDI Support Center Director Before Aug 03, 2026:
Price: $2,799.00


On or after Aug 03, 2026:
Price: $2,899.00
Sep 30, 2026 - Oct 02, 2026
HDI, Virtual Classroom
HDI Support Center Manager Before Aug 05, 2026:
Price: $2,199.00


On or after Aug 05, 2026:
Price: $2,299.00
Oct 01, 2026 - Oct 02, 2026
HDI, Virtual Classroom
HDI Support Center Analyst Before Aug 06, 2026:
Price: $1,599.00


On or after Aug 06, 2026:
Price: $1,699.00
Oct 06, 2026 - Oct 07, 2026
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Before Aug 11, 2026:
Price: $1,699.00


On or after Aug 11, 2026:
Price: $1,799.00
Oct 07, 2026 - Oct 09, 2026
HDI, Virtual Classroom
ITIL® 4 Foundation Before Aug 12, 2026:
Price: $2,399.00


On or after Aug 12, 2026:
Price: $2,499.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description