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HDI - ITSM Consulting Company

ITIL® Foundation (Version 5) - Accredited

Certification

Elevate your career with the ITIL Foundation (Version 5) certification, a globally recognized credential that empowers you to master digital product and service management in today’s AI-driven environments.

By showcasing your expertise, you’ll stand out as the preferred choice for employers, unlocking exciting global opportunities across product, service, experience, strategy, and transformation roles. This certification equips you with future-proof, in-demand skills to optimize processes, enhance service delivery, and drive innovation, enabling you to make a lasting impact in your organization while accelerating your career growth in the fast-evolving digital landscape.

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Training

Introducing ITIL Foundation (Version 5): Your Gateway to Digital Excellence!

Unleash your potential with the latest ITIL Foundation certification, designed to empower you with cutting-edge skills in digital product and service management. Master the core concepts and practices to thrive in AI-enabled environments and deliver value across the full lifecycle.

This industry-recognized certification not only showcases your expertise but positions you as the top choice for employers in today’s competitive market. With ITIL Foundation (Version 5), you’ll unlock exciting opportunities, accelerate your career growth, and qualify for sought-after roles worldwide.

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  • Maximum class size: 15 students per virtual class, 25 students per public class
  • Duration: 3 days
  • Prerequisites: Complete the pre-class reading assignment. Familiarity with some aspect of IT management, product management, service management, or experience management is recommended.
  • Required study material: Student courseware materials are provided with the course.
  • Course Hours: 18 hours + 6 hours of self-study
  • Exam: Exam included with all classes

Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT service, support, and delivery can be best organized to align IT with business needs, improve service quality, and reduce long-term costs.

What You Will Learn

The learning objectives of ITIL Foundation include an understanding of:

  • Key concepts of digital product and service management
  • How value is co-created with consumers and partners
  • The ITIL Product and Service Lifecycle Model
  • The ITIL Value System
  • Operating models, value chains, and value streams
  • The Four Dimensions of Product and Service Management
  • The role of ITIL practices
  • The ITIL Guiding Principles

Who Should Attend?

ITIL Foundation training is essential for individuals working in organizations committed to managing digital products, services, customer experience, and end-to-end digital operations. This includes:

  • IT service management (ITSM) and IT operations professionals
  • Service managers
  • Product managers
  • Customer experience (CX) and user experience (UX) leaders
  • Internal technical teams
  • Digital delivery teams
  • Enterprise leaders and transformation teams
  • Managed service providers

This course is also mandatory for individuals planning on certifying in advanced ITIL (Version 5) classes.

Course Outline

ITIL Foundation (Version 5) introduces the core principles of modern service management and digital product and service management (DPSM). Learners build a practical understanding of how services, products, value streams, governance, continual improvement, and AI governance fit together to improve outcomes and customer experience across technology and business teams.

This course outline covers key ITIL terms, the four dimensions, the product and service lifecycle, the ITIL value system, value stream identification and mapping, and how ITIL connects to DevOps and PRINCE2.

Module Details
Module 1: Key ITIL Terms and Definitions
  • Product and Service Management
  • Experience, Strategy, and Transformation
  • Service Offerings
  • Value Co-Creation
  • Service Relationships
Module 2: ITIL Four Dimensions of Product and Service Management
  • Introduction to the ITIL Four Dimensions
  • Internal and External Factors
Module 3: ITIL Product and Service Lifecycle
  • Introduction to the ITIL Product and Service Lifecycle
  • Purpose and Scope of Lifecycle Activities
Module 4: ITIL Value System
  • Components of the ITIL Value System
  • ITIL Guiding Principles
  • Governance
  • Value Chain
  • Management Practices
  • ITIL Continual Improvement Model
Module 5: Value Stream Identification, Mapping, and Management
  • Key Concepts of Value Stream Mapping and Management
  • Application of Value Streams
  • Purpose of Value Stream Mapping
Module 6: ITIL and Artificial Intelligence
  • Introduction to Artificial Intelligence
  • ITIL AI Governance
Module 7: ITIL and Other Frameworks
  • ITIL and DevOps
  • ITIL and PRINCE2

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. PeopleCert DevOps™ is a trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Course FAQ's

Virtual Classroom

Calendar Price: $2,499

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using a video conferencing app, students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training eight hours a day for three days.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.

View the Virtual Classroom FAQs

Private Group Training

Request Info

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.
Oct 07, 2026 - Oct 09, 2026
HDI, Virtual Classroom 		ITIL® Foundation (Version 5) Price: $2,499.00 More Info Add to Cart
Nov 11, 2026 - Nov 13, 2026
HDI, Virtual Classroom 		ITIL® Foundation (Version 5) On or before Sep 15, 2026 :
Price: $2,399.00

After Sep 15, 2026 :
Price: $2,499.00 		More Info Add to Cart
Dec 02, 2026 - Dec 04, 2026
HDI, Virtual Classroom 		ITIL® Foundation (Version 5) On or before Oct 06, 2026 :
Price: $2,499.00

After Oct 06, 2026 :
Price: $2,499.00 		More Info Add to Cart
 

Certification Exam

The ITIL Foundation (Version 5) exam is included with all courses offered by HDI. All ITIL® exams are administered through PeopleCert, the authorized ITIL® examination institute.

Examination Format

All students taking an ITIL Foundation (Version 5) class will be provided with an exam voucher for a proctored exam with PeopleCert. Students will have 12 weeks in which to schedule and take the certification exam. Learners will sit for a one-hour proctored session. Exams are closed book, and all questions are multiple-choice. The exam is 40 questions and the minimum required score to pass is 65%.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description
ITIL Accredited Training Organization
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.