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HDI - ITSM Consulting Company

Meet Our Instructors

HDI has selected only the best instructors in the industry to deliver our course offerings. These instructors are well known for their experience in our industry and their ability to deliver a quality course experience. To learn more about a HDI Faculty member, click their name or photo below.
Steve Matthews
Steve Matthews
Steven R. Matthews, DPSM® Principal Consultant and Founder of DorLind Solutions Steve is an experienced and seasoned consultant, mentor, and accredited trainer with over 32 years of Information Technology experience in various... read more
Steven R. Matthews, DPSM® Principal Consultant and Founder of DorLind Solutions Steve is an experienced and seasoned consultant, mentor, and accredited trainer with over 32 years of Information Technology experience in various industries such as Insurance, Health Care, Airline Sales Reporting, Transaction Processing and Merchant Services, Manufacturing, Public Utilities, and Transportation Services. His experience also includes both Municipal and Federal levels of government. His IT path has taken him through multiple IT areas including IT Management, Applications Development and Support, Service Desk, Technical Support, Operations, and Systems Administration.

Ten years ago Steve’s path migrated to IT Service Management consulting and training in both private and public sector organizations utilizing the ISO/IEC 20000 Standard for IT Service Management and the ITIL® best practices framework. It was this path that also led Steve to becoming an advocate and ardent supporter of HDI and the HDI Support Center Standard. He is a Certified HDI Auditor and also a member of the HDI Certification Standards Committee, which is responsible for the development and maintenance of HDI standards used worldwide.

Steve holds a B.S. in Business Administration from the University of Louisville and possesses two of the highest-level IT Service Management (ITSM) related certifications. Steve has the distinction of being one of only fifteen ISO/IEC 20000 ECM certification holders worldwide.

Certifications: • ITIL® Expert • ISO/IEC 20000 Executive Consultant Manager (ECM) • Auditor in Service Management according to ISO/IEC 20000 • HDI-Certified Auditor

Instructional Accreditation: • Accredited ITIL® Foundation instructor through EXIN and APMG • Accredited ISO/IEC 20000 Foundation and Intermediate instructor through EXIN and APMG

Credential: • Distinguished Professional in Service Management (DPSM®) through The priSM® Institute

Professional Memberships: • The priSM® Institute (Professional Recognition in Service Management • itSMF USA (Information Technology Service Management Forum) • HDI less
Jeff Rumburg
Jeff Rumburg
Mr. Rumburg is the winner of the Ron Muns Lifetime Achievement Award, was named one of HDI’s Top 25 Thought Leaders in Technical Support and Service for four consecutive years,... read more
Mr. Rumburg is the winner of the Ron Muns Lifetime Achievement Award, was named one of HDI’s Top 25 Thought Leaders in Technical Support and Service for four consecutive years, and has served on HDI’s strategic advisory board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best-selling book on benchmarking and has been retained as a benchmarking expert by such iconic companies as American Express, Intel, Coca Cola, and Emory Healthcare. less