HDI Knowledge-Centered Service Award

2016 Knowledge-Centered Service Award Winners

Lowe's Lowe's

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2015 sales of $59.1 billion, Lowe’s and its related businesses operate or service more than 2,355 home improvement and hardware stores and employ over 285,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects.

Learn more about Lowe's KCS initiative


Spectrum Health Spectrum Health

Spectrum Health is a not-for-profit health system, based in West Michigan, offering a full continuum of care through the Spectrum Health Hospital Group, which is comprised of 12 hospitals, including Helen DeVos Children’s Hospital; 179 ambulatory and service sites; more than 3,100 physicians and advanced practice providers, including about 1,400 members of the Spectrum Health Medical Group; and Priority Health, a health plan with about 741,000 members. Spectrum Health is West Michigan’s largest employer, with 25,000 employees. The organization provided $326 million in community benefit during its 2016 fiscal year. Spectrum Health was named one of the nation’s 15 Top Health Systems—and in the top five among the largest health systems—by Truven Health Analytics™ for 2016. This is the fifth time the organization has received this recognition.

Learn more about Spectrum Health's KCS initiative



Knowledge-Centered Service Award Application

Knowledge-Centered Service Award

Knowledge-Centered Service is recognized as the set of knowledge management best practices within service management where knowledge is leveraged as an asset of the support organization. The Knowledge-Centered Service Award recognizes an organization that has successfully implemented or improved upon a Knowledge-Centered Service adoption.

The deadline for submissions for the Knowledge-Centered Service Award is June 30. This award is presented at the annual FUSION Conference in the fall.

Begin the application process

Read the award guidelines and criteria.

For more information on this award or the nomination process, contact us at Awards@ThinkHDI.com.


2016 Award Finalists

Congratulations to the 2016 Knowledge-Centered Service Award finalists:

Blackbaud, Inc.


Spectrum Health


Past Award Winners

2015 | Paychex

2014 | The Allstate Corporation