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2017 Best Knowledge Management Initiative Award Winners

Ellie Mae 

Ellie Mae is a FinTech company that innovates technology to power the American dream of home ownership. Ellie Mae is headquartered in Pleasanton, CA with offices and employees across the United States, and employs over 1,200 people.

Ellie Mae's Technical Support team is comprised of 147 employees, primarily located in Pleasanton, CA and Omaha, NE. The department consists of ten unique teams, with a discipline focus on Technical, Industry, and Enterprise Support, with over 30 possible solutions to support that span the mortgage lending process, from Origination to Closing to Customer Relationship Management. Technical Support logs greater than 170,000 cases per year, and maintains a 4.9 CSAT our to 5.


Learn more about Ellie Mae's Knowledge Management Initiative


Best Knowledge Management Initiative Award Application

The Best Knowledge Management Initiative Award is recognized as the set of knowledge management best practices within service management where knowledge is leveraged as an asset of the support organization. The Best Knowledge Management Initiative Award recognizes an organization that has successfully implemented or improved upon a Knowledge Management adoption.

Nominations are now open for the Best Knowledge Management Initiative Award. The deadline for submissions is July 31. This award is presented at Service Management World in the fall.

Read the award guidelines and criteria.

For more information on this award or the nomination process, contact us at [email protected].


2017 Award Finalists

Ellie Mae


Past Award Winners

2016 | Lowe's and Spectrum Health

2015 | Paychex

2014 | The Allstate Corporation