2017 Service Improvement Award Winner
The First American IT Service Desk is a worldwide 24/7 service desk supporting over 20,000 internal and external employees. The IT Service Desk is made up of 34 Engineers / Technicians spreading from Bangalore India, United States, and the Dominican Republic. The IT Service Desk not only supports customers by phone, but also supports live chat, self-ticketing, emails, and walk-ups. Total contact volume for 2016 was 250,000 where 60% were requests and 40% were incidents.
Learn more about First American's Service Improvement Initiative
Service Improvement Award Application
The Service Improvement Award recognizes an organization that has successfully implemented or improved one or more service offerings. There is no limit to the scope of the award beyond service improvement, which could include improved internal process efficiencies or improvements in service quality and the customer experience. The improvement strategy could be based on a published methodology or framework, or it could be a result of innovation within the organization.
Nominations are now open for the 2019 Service Improvement Awards. The deadline for submissions for the Service Improvement Award is June 30. This award is presented at the annual Service Management World Conference in the fall.
Begin the application process
Read the award guidelines and criteria.
For more information on this award or the nomination process, contact us at Awards@ThinkHDI.com.
2018 Award Finalists