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2017 Analyst of the Year Award Winner
James Van Poolen, University of Pittsburgh
Representing the HDI Steel City local chapter and the Mid-West region
James Van Poolen is a Customer Support Analyst for Financial Information Technical Services at the University of Pittsburgh. He studied network administration at Pittsburgh Technical College. Both he and his wife are currently part time students at the University of Pittsburgh. He loves sci-fi, disc golf, trombones, guitars, C.S. Lewis, taking things apart, video games, the Chicago Bears, putting things together, the Pittsburgh Pirates, and most of all his wife Christy.
James has been interacting with customers in one way or another for all of his working career, from camp counseling, to working on a hospital floor, to on-site and remote help desk work. He has been a technology hobbyist from a young age and has always been particularly interested in using simple ideas to understand complex technologies. This interest, along with a passion for assisting others, has led him to the position he holds today.
Technology in the home and the workplace increases in both usefulness and complexity every year. James is motivated each day by the idea that a comfortable, thoughtful, and supported experience with technology benefits both the individual and the community. He is constantly concerned both with finding ways to resolve problems and with removing frustration from situations where technology is complex or just plain old broken. Each interaction with a customer is not just about reaching a solution efficiently, but is also about creating confidence and comfort around technology for that customer. James finds job satisfaction when the full benefit of technology is unlocked and realized for the customer.
As an HDI Analyst of the Year Award nominee, James was selected from five finalists, representing each of the HDI local chapter regions.
Analyst of the Year Award Application
HDI introduced the Analyst of the Year Award in 2004. Each year, HDI works jointly with the local chapters to identify and award the industry's top first-level support analyst. Support analysts who are nominated at the local chapter will have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.
The nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee's understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.
The winners from each of HDI's four local chapter areas are invited to participate in the Analyst of the Year Award festivities held during the HDI Annual Conference & Expo. Robert Half Technology, the premier sponsor, provides each regional winner's conference registration.
The deadline to submit a nominations for the Analyst of the Year award is October 31.
Guidelines and criteria for the Analyst of the Year Award
Past Award Winners
2016 - Siobhan Tate, Charles Schwab
2015 - Andrew Hedman, Solar Turbines
2014 - Luke Keultjes, Lifeway Christian Resources
2013 - James Edmison, Qualcomm, Inc.
2012 - Tiffany Mills, EmblemHealth
2011 - Elio Irizarry, Visiting Nurse Service of New York
2010 - Michael Yon, Southeast Corporate Federal Credit Union
2009 - Minaz Jiwa, WorkSafe BC
2008 - Ruben Canales, Technisource, a subsidiary of Spherion
2007 - Bimpe Oyelese, World Bank
2006 - Sheri Robertson, Alston & Bird
2005 - Frank Hartnagel, Progress Energy Service Company
2004 - Micheal Rodgers, BayCare Health System
For more information on this award or the nomination process, contact Kerri Kramer at 719.955.8127 or your HDI local chapter.