HDI Manager of the Year Award

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2017 Manager of the Year Award Winner

Natalie Mallard, Emory Healthcare

Natalie is an experienced IT professional with over 30 years in the field. She started her career while still in high school as an intern and eventually kicked off her professional career as an IT Business Analyst. Within a few months she began working as a Security Analyst where she matured quickly to be promoted to Lead Analyst of the Security team, now known as Access Management.

In Natalie’s current role, she manages the Service Desk, Access Management, and Master Data Management teams within the Client Services arm of IT. The Service Desk receives over 160000 calls annually from internal Emory Healthcare users. To equip her staff to handle the volume and provide value to our users, she regularly consults with other teams to resolve problems and create knowledge for the Service Desk to use to increase FCR. She also provides operational leadership in resolving technical questions across all Emory Healthcare enterprise applications.

Natalie manages the daily operations and workflow for the Access Management team and ensures fulfillment of thousands of requests annually. She is creative and forward thinking, always looking for ways to improve processes and increase employee engagement. She is a valued leader and team member and is key to the successes of the Client Services team and the IT department. Natalie has her BBA in Finance and is ITIL 3 certified. She is also a certified HDI Support Center Manager.

Manager of the Year Award Application

Manager of the Year Award

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Ultimately, leadership is about doing the things that drive action, get results, and improve performance. It is the ability to influence and motivate others, and provide the tools and environment that allow others to make the best contribution towards the attainment of goals. A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. They might not set out to be a leader, but they become one by the quality of their actions and the integrity of their intent.

The Manager of the Year Award acknowledges and honors a service and support manager who has excelled at supporting any or all IT services within their organization. Through this award program, HDI seeks to recognize prominent professionals who most clearly demonstrate the ability to serve and advance information technology within their industry. The Manager of the Year Award winner is announced each year at the HDI Annual Conference & Expo.

Nominations for the award must be submitted by October 31.

Guidelines and criteria for the Manager of the Year Award.

Past Award Winners

2016 - Marie DiRuzza, Worcester Polytechnic Institute

2015 - Chris Meadows, Lowe's Companies

2014 - Todd Neffenger, The Ohio State University Wexner Medical Center

2013 - Linda Toro, Fish & Richardson, P.C.

2012 - Mike Mercer, Southwest Airlines

2011 - George Reichert, Parker Hannifin Corportation

2010 - Cheryl Force, Monsanto