HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Navigating Evolving Support Models

with Roy Atkinson
Aug 19, 2014 - 1:00 p.m. EST

Roy Atkinson, HDI’s senior writer/analyst, explores some support models that are emerging to address these trends and looks into the changes they may drive in support organizations and beyond.


The Culturetopia Effect

with Jason Young
Jul 15, 2014 - 1:00 p.m. EST

In this HDI vChapter event, Jason Young will provide practical, easy-to-implement guidance around the seven key determinants that make for a healthy, productive, and profitable culture.


The Staffing Process: Five Key Steps to Success

with Fancy Mills
Jun 17, 2014 - 1:00 p.m. EST

In this webcast, Fancy Mills will cover key steps in the staffing process, including performing a workforce forecasting analysis, developing an analyst's skillset via a knowledge, skills, and abilities assessment, creating proper tests and assessments to evaluate skillsets, and using...


HDI 2014 – A Digital Experience

May 13, 2014 - 9:30 a.m. EST

HDI 2014 – A Digital Experience gathered together the greatest hits from the live event in Orlando and wrapped them up in a full day of learning, interactive discussions, networking, polls, and prizes. Log in to view archived content from the 2014 event and plan to join us on May 19, 2015,...


Keys to Success with Effective Problem Management

with James Bolton , Buff Scott, III
Apr 15, 2014 - 1:00 p.m. EST

In this HDI vChapter event, Buff Scott and Jim Bolton discuss fresh approaches to problem management and provide actionable tips on how to address some of the common inhibitors for success.