HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
John Prestridge
,
Megan Selva
,
Chris Chagnon
May 21, 2019 - 1:00 p.m. EST
In this webinar, we’ll discuss 3 steps you need to consider to successfully integrate advanced technologies and knowledge management to raise the level of self-help support in your organization.
with
Roy Atkinson
,
Apr 23, 2019 - 1:00 p.m. EST
In this interview with Michael O'Leary, Client Services Manager at Southern New Hampshire University, learn how SNHU, which offers over 200 career-focused online college degree programs, enables student success through remote support. This webinar will feature valuable takeaways for leaders...
with
,
Roy Atkinson
Mar 19, 2019 - 1:00 p.m. EST
We all know that remote support is a critical piece of the support ecosystem. But support staff often have to have multiple screens open for multiple tools, and moving from one to the next can be frustrating and can contribute to human error. Integrated tools help to streamline the work and...
with
Stephen Mann
,
Roy Atkinson
,
Rajasekharan Unnikrishnan
Feb 27, 2019 - 1:00 p.m. EST
Industry analysts Stephen Mann and Roy Atkinson and AI expert Dr. Akhil Sahai will speak about how AI is being integrated into service management software, and how that integration has a direct bearing on service management and support.
with
Roy Atkinson
Jan 15, 2019 - 1:00 p.m. EST
HDI’s Roy Atkinson will discuss excerpts from the 2018 Practices and Salary Reports and important changes and trends to watch for this year.