Following the Leaders: A Panel Discussion on Making Enterprise Service Management Work

with Andrew Graf, Nick Farthing, Saby Waraich, Roy Atkinson
Apr 13, 2021 - 2:00 p.m. EDT
In this webinar, you’ll hear from industry expert Roy Atkinson, Saby Waraich, Nick Farthing, and Andrew Graf, who will share their ESM journeys: what sparked them, how they got started, where they are now, and what they envision for the future. You’ll also have the opportunity to ask...

Employ Interactive Virtual Training to Address Skill Gaps and Engage Teams

with Todd Piccuillo, Randy Celaya, Jeff Anderson
Mar 23, 2021 - 1:00 p.m. EDT

In this webinar, you'll learn how to avoid using remote working as an excuse to avoid investing in high impact, personalized training. Gain confidence in your team’s ability to perform, execute and connect. HDI can help you get there.


AI Means Business: A Panel Discussion on Modernizing Knowledge Management

with Megan Selva, Chris Payne, Mary Frances Coryell, Doug Tedder
Feb 23, 2021 - 1:00 p.m. EDT

In this panel discussion, HDI’s Doug Tedder, Indiana Universty’s Chris Payne, and Ivy.ai’s Mary Frances Coryell will focus in on one of the most common applications of AI in service and support – chatbots – and the implications for both knowledge management and self-service.


Move Forward by Shifting Left: Enabling Self-Service and First-Level Resolution in 2021

with Andrew Gilliam, Bruce Macdonald, Sr., Richard Sykora
Jan 19, 2021 - 1:00 p.m. EDT

In this webinar, we explore how support organizations can identify and act on opportunities to enable self-service and first-level resolution, drive customer adoption, and serve customers more quickly and accurately.


Fueling Innovation: Augmenting A New Era of IT Service Management

with Chris Chagnon, Kevin Smith, Andrew Gilliam
Oct 20, 2020 - 1:00 p.m. EDT

Take part in this informative and interactive webinar to learn what's new and what's next for IT service and support.