IT Excellence in the Age of Digital Transformation

with Roy Atkinson, Mike Spires, Andrew Gilliam
Mar 17, 2020 - 1:00 p.m. EST

In this webinar, we will take an important look at the linkage of IT and business transformation to learn how your organization can benefit from focused priorities and sound investment.


5 Reasons Why Remote Support and Access Management Are Critical

with Roy Atkinson, ,
Feb 11, 2020 - 1:00 p.m. EST

In this webinar, we will learn the importance of providing a reliable, secure way for customers, vendors, and remote employees to access the resources they need to do their work, and to receive support where they are, when they need it.


Foresight Is 2020: Trends in Technical Support and Service Management

with Roy Atkinson
Jan 21, 2020 - 1:00 p.m. EST

In this webinar, we will highlight the trends we see on the horizon for technical support and service management as we roar into the 2020s.


Knowledge Management, Enterprise Service Management, and the Customer Journey

with Hannah Price, Roy Atkinson
Dec 10, 2019 - 1:00 p.m. EST

In this webinar, we will explore why knowledge management should be at the heart of ESM, how the customer experience is affected by service management principles and practices, and how the ESM journey and customer journey are related.


4 Building Blocks to Modernize the Service Desk

with John Prestridge, Roy Atkinson
Nov 19, 2019 - 1:00 p.m. EST

In this webinar,we will explain and explore the 4 pillars required to build the modern service desk.