HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
Mar 26, 2024 - 2:00 p.m. EDT
Join HDI and Oomnitza on March 26th to hear from Vince Vasquez, author of the Amazon bestselling book The Next CIO, as he discusses why legacy approaches to managing enterprise technology don’t work and delves into an emerging new category of application called Enterprise Technology...
with
Ken Gonzalez
,
Phyllis Drucker
,
Josh Streets
,
Michael Hanson
Jan 23, 2024 - 1:00 p.m. EDT
Join HDI and Freshworks on January 23rd to learn about the core principles of AI and its role in reshaping traditional technical support and service management paradigms. In this panel discussion, you will explore advanced use cases where AI is being leveraged to automate complex service...
with
Tim McElgunn
Oct 3, 2023 - 2:00 p.m. EDT
Join HDI Principal Analyst Tim McElgunn, Freshworks’ Ken Gonzalez, and a panel of industry experts on October 3 to discuss how GenAI can help enterprises level up service delivery across the organization. Explore use cases on how IT departments are extending their skills,...
with
Tim McElgunn
,
Douglas Rabold
Aug 15, 2023 - 1:00 p.m. EDT
Join us on Tuesday, August 15th at 1PM ET to hear from a panel of industry thought leaders to assess the current state of the art for large language models in IT service and support. Register now!
with
David Flesh
,
Tim McElgunn
,
Stephen Paskel
,
Roy Atkinson
Jun 20, 2023 - 2:00 p.m. EDT
Join us on Tuesday, June 20 at 2PM ET for an in-depth exploration of the challenges created by increasing IT and organizational complexity and the tactical and strategic steps required to meet those challenges.
Register now!