Enterprise Service Management, AI, and Emerging Technologies

with Michael Pott, Roy Atkinson
Oct 22, 2019 - 1:00 p.m. EST
In this webinar, we will explore the current state of ESM, the influences on the adoption of ESM, and the role of artificial intelligence (AI) in the adoption and expansion of ESM.

The Future of ITSM in Education, Public Sector and Healthcare

with Roy Atkinson, Andrew Graf
Sep 17, 2019 - 1:00 p.m. EST

This webinar will help you form your strategies and set your goals for the increasing importance of - and demands on - IT service and support.


IT Change Management in a High-Speed World

with Roy Atkinson, Greg Sanker
Aug 22, 2019 - 1:00 p.m. EST

In this webinar, Greg Sanker will shed light on how to positively address IT change management in a high-speed world.


Transformative Training: Producing Ongoing Results

with Roy Atkinson, Fancy Mills
Jul 23, 2019 - 1:00 p.m. EST

Transformative training contains key components that are critical the learning process, and the learning process is critical to shaping attitudes and behaviors in the support organization.


The State of the Industry: A Mid-Year Research Roundup

with Roy Atkinson
Jun 18, 2019 - 1:00 p.m. EST

HDI conducts extensive research throughout the year. In this webinar, we will review our 2019 research to date, examine what it means for the industry, and suggest areas that leaders should be paying attention to, including possible courses of action.