with ,
Oz Merchant,
Sep 16, 2014 - 1:00 p.m. EST
Explore the expanding influence of support and service management in this ITSM solutions spotlight. Join Cherwell Software, EasyVista, and Samanage for presentations and discussion in which they'll share their vision of the future of service management and explain how leading-edge technology...
with
Roy Atkinson
Aug 19, 2014 - 1:00 p.m. EST
Roy Atkinson, HDI’s senior writer/analyst, explores some support models that are emerging to address these trends and looks into the changes they may drive in support organizations and beyond.
with
Jason Young
Jul 15, 2014 - 1:00 p.m. EST
In this HDI vChapter event, Jason Young will provide practical, easy-to-implement guidance around the seven key determinants that make for a healthy, productive, and profitable culture.
with
Fancy Mills
Jun 17, 2014 - 1:00 p.m. EST
In this webcast, Fancy Mills will cover key steps in the staffing process, including performing a workforce forecasting analysis, developing an analyst's skillset via a knowledge, skills, and abilities assessment, creating proper tests and assessments to evaluate skillsets, and using...
May 13, 2014 - 9:30 a.m. EST
HDI 2014 – A Digital Experience gathered together the greatest hits from the live event in Orlando and wrapped them up in a full day of learning, interactive discussions, networking, polls, and prizes. Log in to view archived content from the 2014 event and plan to join us on May 19, 2015,...