HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
Roy Atkinson
,
Jun 20, 2017 - 1:00 p.m. EDT
Join HDI and Lionbridge as they unveil the results of the industry’s most comprehensive research study on multilingual service and support, based on feedback from more than 350 support centers.
with
vincent geffray
,
Roy Atkinson
May 16, 2017 - 1:00 p.m. EDT
HDI’s Roy Atkinson and Everbridge’s Vincent Geffray have successfully navigated through their fair share of call storms. In this interview-style webinar, they’ll show you how you can too—and even share ways to prevent them from happening in the first place.
Apr 18, 2017 - 1:00 p.m. EDT
If you’re new to change management, here’s the crash course you’re looking for. Even if you're not new to change management, you'll want to attend this webinar. We'll cover everything you need to know to survive your first 90 days in change management--and...
with
Tom Wible
,
Mar 30, 2017 - 1:00 p.m. EDT
The HDI Service Improvement Award recognizes an organization that has successfully implemented or improved one or more service offerings. Attend this webinar to learn how the 2016 award winner, CGI Federal, implemented world-class service improvements.
with
,
Roy Atkinson
Mar 21, 2017 - 1:00 p.m. EDT
In this webinar, HDI’s senior analyst, Roy Atkinson, will tell you why organizations are shifting left. You’ll discover how robust remote tools are enabling support teams in high-performing organizations to provide quick resolution to half or more of their issues.