HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
Roy Atkinson
,
vincent geffray
Jan 17, 2017 - 1:00 p.m. EDT
In this webinar, HDI’s senior analyst, Roy Atkinson, and Everbridge practitioner Vincent Geffray will engage in an exchange of ideas and questions about the Everbridge incident management survey and findings, also introducing elements of HDI’s own 2016 research findings.
with
,
Dec 13, 2016 - 1:00 p.m. EDT
Make-A-Wish grants the wishes of children with life-threatening medical conditions to enrich them with hope, strength and joy. In this webinar, learn about key trends impacting internal IT today and discuss real-world best practices for addressing top challenges through remote support.
with
,
Roy Atkinson
Nov 15, 2016 - 1:00 p.m. EDT
In this webinar, HDI’s senior writer/analyst, Roy Atkinson, will showcase new data from the 2016 Desktop Support Practices & Salary Survey. This data, previously unpublished, will take a look at the technologies and trends in desktop support, with a spotlight on the importance of remote...
with
Dana Olson
,
Christopher Savio
Oct 5, 2016 - 1:00 p.m. EDT
In research conducted by HDI and Robert Half Technology on the technical support center of the future, industry professionals said they need a staff with a passion for supporting customers and with social intelligence—a human connection in a digital world.
with
Matt Hooper
Sep 20, 2016 - 1:00 p.m. EDT
In this webinar, industry luminary Matt Hooper will present information, statistics, and thoughts on where the ITSM pro needs to be by 2020.