Each year, HDI awards the highest honors in the technical service and support profession. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support.

This year, we want to hear from you! Take the People's Choice poll at the bottom of the page to submit your vote today for each category. Anyone who submits their vote for each category will be entered into a drawing to win a free pass to HDI 2019 Conference & Expo! Click on each finalist's link below to find out more information. Don't wait! The poll will close April 10th, so be sure to get your vote in today! 

Congratulations to the 2018 HDI industry award finalists!


HDI Manager of the Year 

This award honors a prominent technical service and support manager (representing internal or external support) and recognizes him/her for outstanding commitment to the industry.

2018 Award Winner: Brittany Muxlow, Cerner Corporation

2018 People's Choice Doug Rabold, CPS Energy

Finalist: Joshua Luke, Albany International Corp.


HDI Analyst of the Year 

This award honors the industry’s best first-level support analyst.

Finalist: Chris Olmeda, Carnegie Mellon University, HDI Steel City Chapter

Finalist: Daniel Paulin, Canada Council for the Arts, HDI Ottawa Chapter

Finalist: Ed Glapinski, Kavo Kerr, HDI Atlanta Chapter

2018 Award Winner, 2018 People's Choice: Kristin Luebke, State of NE/Office of CIO, HDI Nebraska Chapter


HDI Desktop Support Technician of the Year 

This award honors the technician who provides exemplary desktop support and exceeds performance objectives.

Finalist: Anne Gadbois, International Development Research Centre, HDI Ottawa Local Chapter

Finalist: Bryan Rhoades, RCG, HDI DC - Capital Area Local Chapter

2018 People's Choice: Philip Holbrook, Continuum Managed Services, HDI Steel City Local Chapter

2018 Award Winner: Rob Allen, TCU, HDI DFW Local Chapter


HDI Local Chapter Officer of the Year 

This award honors an exceptionally hard-working volunteer leader from the HDI local chapter officer community.

Finalist: Joy Goberville, HDI Motown

2018 Award Winner, 2018 People's Choice: Kelly McLaughlin, HDI NY - Western & Central NY**

Finalist: LaTonya Morgan, HDI DC - Capital Area

Finalist: Shannon Mejia, HDI DFW


HDI Team Excellence Award

This prestigious award honors best-in-class technical support organizations that deliver the highest level of customer service and technical support.

 Finalist: Houston Independent School District

 2018 People's Choice Marsh & McLennan

 2018 Award Winner: Optum, Inc

Special thanks to our award sponsor, Robert Half Technology!

For full descriptions of HDI’s industry awards, nomination criteria and deadlines, visit ThinkHDI.com/Awards .