How Service Management Can Make a Difference in EX
February 1, 2022

In part 2 of this series on EX, we look at how the principles of ITIL 4 can help make...

Why Employee Experience Matters Now More Than Ever
February 1, 2022

In part 1 of this two-part series on EX, we discuss how the pandemic has created a...

Predictions for AI And Automation in 2022
January 31, 2022

InformationWeek talks with Forrester VP Brandon Purcell on what change is in store in...

Why We Must Cultivate Digital Dexterity in Our Organizations
January 26, 2022

Digital solutions only work as well as those who are wielding these new tools. We must...

The Service Desk is Dead. Long Live the Service Desk.
January 25, 2022

Best of HDI in 2022 - #3: Too often, the service desk signals a physical and mental...