HDI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Optimize your people, processes, and technology for peak efficiency.

HDI Consulting Services will work with your team to optimize your ITSM processes and systems.

Speak to an HDI Expert to request more information or get started.

How to Build a Resilient Tech Support Culture and Why It's Critical to Your Success

Tuesday, May 16, 2023 at 2pm EST

Join HDI on Tuesday, May 16th at 2PM ET to learn why a resilient tech support culture is critical to your team's success! In this webinar, examine how changes in the way we work are impacting support organizations and the customers they serve.
Register Now!

Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
Schedule Your Check-Up

“Good leaders inspire others to dream more, think more, learn more, do more, and become more.”

- John C. Maxwell
From the boardroom to the classroom, from executives to analysts – our industry-leading instructors and cutting-edge course content will improve your service management and IT support skills.
Training Catalog

Connect with Your Community

HDIConnect is your home for increasing your knowledge, advancing your career, and making lifelong connections and friends.
Join Today

HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

  • Expand your network
  • Connect with innovative solution providers
  • Accelerate your career
  • Keep abreast of trends and innovations
  • Be inspired and invigorated

Mark your calendar for our 2023 events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

HDI Events

Service Management World

Service Management World
November 11-15, 2023 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

SupportWorld Live Event logo

SupportWorld Live
April 27 - May 2, 2024 | Denver, CO

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

Subscribe to the Newsletter Service and Support Pros Trust

Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Latest Content

Leading the technical support field with tips and insights from experts around the globe.

View All Latest

Surveying Your Customers - Don’t Make These 7 Mistakes

May 24, 2023

Poorly constructed or poorly executed surveys can do more harm than good with the...

Surveying Your Customers - Don’t Make These 7 Mistakes

May 24, 2023

Poorly constructed or poorly executed surveys can do more harm than good with the...

Five Important Skills Service Desk Managers Should Develop

May 24, 2023

Great managers practice great management skills. Here are a few suggestions for what...

“Do what you’re afraid to do.”

May 23, 2023

We ask a few questions of Esther Pham, Director, Enterprise Service Desk at WBM, and a...

Achieving Great Experience for Less

May 17, 2023

Scaling support doesn’t mean just having a service portal. Here is a deeper look at...