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Creating Value in Highly Complex Environments: Critical Lessons Every IT Pro Needs to Learn from Higher Ed

Register for this webinar on September 20, 2022 at 1 PM ET to learn what higher ed service delivery teams are doing to create a "one-stop shop" for students, faculty, and staff members and streamline campus-wide service management.
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SupportWorld Live Call for Speakers is Now Open!

It's your time to shine! Submit your proposal to speak at SupportWorld Live in Las Vegas from April 30 - May 5, 2023!


Submissions are due October 14



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State of Service Management Survey

HDI is taking a deep dive into the state of service management in 2022. In this annual study, we take a close look at: staffing, skills, and salaries, processes and practices, technology, and strategy. Your input matters, and we want to hear from you!

The first 100 respondents will receive a $20 Amazon gift card!
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Apply for an HDI Award!

In our line of work, validation feels pretty good. Submit yourself, your colleague or your team for an HDI Award!



Submission Deadline: October 28

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Welcome to HDI!

HDI is the industry’s most trusted provider of IT support and service management training, consulting, industry events, and content-based resources - all dedicated to helping individuals and organizations reach their full potential.

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We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World
November 12-16, 2022 | Orlando, FL

Save Now with Early Bird Rates - Available Until September 23, 2022

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

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SupportWorld Live
April 30-May 5, 2023 | Las Vegas, NV

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

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Leading the technical support field with tips and insights from experts around the globe.

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XLAs – An Actionable Approach to Drive Stakeholder Value

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The Value of Standardizing Knowledge in IT Service and Support

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With an influx of new hires, it’s essential to find ways to flatten the learning curve...