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Rooms are going fast!

Not surprisingly, the SupportWorld Live hotel is near capacity. If you've been meaning to register, now is the time to book your trip! Stay onsite where the action takes place.

SupportWorld Live 2022 Wants You!

Call for Speakers is Open Through October 1.

It’s that time of year when we start preparing for the next year’s conference. It may be unusual to request submissions for 2022 before our 2021 event has floored, but then, it's been an unusual year in many ways! Learn more, and get started on your proposal today.


Following the Leaders: A Panel Discussion on Making Enterprise Service Management Work

Now Available On-Demand

According to recent insights from Omdia, there is “serious strategic intent from organizations to invest in … enterprise service management (ESM), demonstrating that the practice is no longer just an aspiration for many organizations and is becoming a reality.” So, what does successful ESM look like?
Watch Now

Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
Learn more and schedule your consultation

HDI Stands for a Diverse and Inclusive Community

HDI embraces and supports a diverse and inclusive community of service and support professionals. In today’s climate, it is one thing for us to stand and support these intentions; it's another for us to take action around them. We invite you to see what we’re doing and provide feedback as we move forward.
See Our Action Plan

Can't Connect In Person? Connect Online!

Join the HDI Community

The online destination ideal for IT support and service management professionals looking to expand their knowledge, advance their careers, and find a community that treats you like family.

Connect, learn, and succeed by joining the free HDI Community today.
Join Today

Serving and Supporting the HDI Community During This Difficult Time...

These are certainly extraordinary times begging extraordinary measures.

Many of you are on the front lines of this crisis - enabling a transformative work-from-home effort while keeping systems online remotely, service levels stable, and teams sane. We know it's not easy, As the leader in support, service and guidance to the technical support and service management industry, we're here to help.

Learn More About What We're Doing

HDI is your Partner in Achieving Customer Excellence

We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World: A Digital Experience
July 21-22, 2021

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

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SupportWorld Live
November 6-11, 2021 | Orlando, FL

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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Root Cause Analysis of the Most Common Network and User Experience Problems

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To find the root cause and speed up issue resolution, IT teams need a clear view of...

Mitigating the Risks of Multi-Cloud Environments

September 27, 2021

A multi-cloud strategy eliminates the need to decide between application portability...

9 Tactics to Streamline and Improve Your Service Desk

September 22, 2021

The rapid shift to a dispersed workforce requires that IT service and support teams up...

How to be the Coach Our Team Needs Now

September 21, 2021

In this age of high anxiety and dispersed work teams, it’s more important than ever to...

Mitigating the Risks of Multi-Cloud Environments

September 20, 2021

New security challenges emerge as more organizations launch or expand their...