HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Jul 29, 2024 - Jul 31, 2024 HDI, Virtual Classroom	HDI Support Center Director Before Jun 03, 2024: Price: $2,799.00 On or after Jun 03, 2024: Price: $2,899.00	HDI Support Center Director Jul 29, 2024 - Jul 31, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Jul 29, 2024 - Jul 30, 2024 HDI, Virtual Classroom	Experience Practitioner Before Jun 03, 2024: Price: $1,899.00 On or after Jun 03, 2024: Price: $1,999.00	Experience Practitioner Jul 29, 2024 - Jul 30, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Aug 05, 2024 - Aug 06, 2024 HDI, Virtual Classroom	HDI Support Center Analyst Before Dec 31, 2023: Price: $1,499.00 On or after Dec 31, 2023: Price: $1,699.00	HDI Support Center Analyst Aug 05, 2024 - Aug 06, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Aug 05, 2024 - Aug 05, 2024 HDI, Virtual Classroom	Experience Essentials Before Jun 10, 2024: Price: $899.00 On or after Jun 10, 2024: Price: $999.00	Experience Essentials Aug 05, 2024 - Aug 05, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Aug 07, 2024 - Aug 09, 2024 HDI, Virtual Classroom	HDI Support Center Manager Before Jun 12, 2024: Price: $1,899.00 On or after Jun 12, 2024: Price: $1,999.00	HDI Support Center Manager Aug 07, 2024 - Aug 09, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Aug 12, 2024 - Aug 14, 2024 HDI, Virtual Classroom	KCS Principles Before Jun 17, 2024: Price: $1,699.00 On or after Jun 17, 2024: Price: $1,799.00	KCS Principles Aug 12, 2024 - Aug 14, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Aug 15, 2024 - Aug 16, 2024 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Jun 27, 2024: Price: $1,599.00 On or after Jun 27, 2024: Price: $1,699.00	HDI Desktop Advanced Support Technician Aug 15, 2024 - Aug 16, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Aug 16, 2024 - Aug 16, 2024 HDI, Virtual Classroom	HDI Customer Service Representative Before Jun 21, 2024: Price: $899.00 On or after Jun 21, 2024: Price: $999.00	HDI Customer Service Representative Aug 16, 2024 - Aug 16, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Aug 19, 2024 - Aug 21, 2024 HDI, Virtual Classroom	HDI Desktop Support Manager Before Jun 24, 2024: Price: $1,899.00 On or after Jun 24, 2024: Price: $1,999.00	HDI Desktop Support Manager Aug 19, 2024 - Aug 21, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Aug 21, 2024 - Aug 23, 2024 HDI, Virtual Classroom	ITIL® 4 Foundation Before Jun 26, 2024: Price: $1,899.00 On or after Jun 26, 2024: Price: $1,999.00	ITIL® 4 Foundation Aug 21, 2024 - Aug 23, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Aug 26, 2024 - Aug 27, 2024 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Jul 01, 2024: Price: $1,599.00 On or after Jul 01, 2024: Price: $1,699.00	Foundations in Service and Support Metrics Aug 26, 2024 - Aug 27, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Aug 28, 2024 - Aug 29, 2024 HDI, Virtual Classroom	Service Level Management Principles Before Jul 03, 2024: Price: $1,699.00 On or after Jul 03, 2024: Price: $1,799.00	Service Level Management Principles Aug 28, 2024 - Aug 29, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Sep 04, 2024 - Sep 06, 2024 HDI, Virtual Classroom	HDI Support Center Manager Before Jul 10, 2024: Price: $1,899.00 On or after Jul 10, 2024: Price: $1,999.00	HDI Support Center Manager Sep 04, 2024 - Sep 06, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Sep 05, 2024 - Sep 06, 2024 HDI, Virtual Classroom	HDI Support Center Analyst Before Dec 31, 2023: Price: $1,499.00 On or after Dec 31, 2023: Price: $1,699.00	HDI Support Center Analyst Sep 05, 2024 - Sep 06, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Sep 09, 2024 - Sep 10, 2024 HDI, Virtual Classroom	HDI Support Center Team Lead Before Jul 15, 2024: Price: $1,699.00 On or after Jul 15, 2024: Price: $1,799.00	HDI Support Center Team Lead Sep 09, 2024 - Sep 10, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description