HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
Andrew Gilliam
,
Bruce Macdonald, Sr.
,
Richard Sykora
Jan 19, 2021 - 1:00 p.m. EDT
In this webinar, we explore how support organizations can identify and act on opportunities to enable self-service and first-level resolution, drive customer adoption, and serve customers more quickly and accurately.
with
Chris Chagnon
,
Kevin Smith
,
Andrew Gilliam
Oct 20, 2020 - 1:00 p.m. EDT
Take part in this informative and interactive webinar to learn what's new and what's next for IT service and support.
with
Andrew Gilliam
,
,
Rae Ann Bruno
Sep 15, 2020 - 1:00 p.m. EDT
Take part in this informative and interactive webinar to unlock your workforce potential.
with
Andrew Gilliam
,
Kaliegh Averdick
,
Katharina Wymar
,
Paula Cottrell
Jul 21, 2020 - 1:00 p.m. EDT
This exciting panel discussion will be packed with invaluable takeaways for every phase of your knowledge management journey.
with
Roy Atkinson
,
Liz Beavers
,
Donna Knapp
Jun 16, 2020 - 1:00 p.m. EDT
In this webinar, we will examine how effective service level management can help your team to set customer expectations, measure what matters, and quantify the value your support center brings to the business.