HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Dec 16, 2026 - Dec 17, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Oct 12, 2026: Price: $1,699.00 On or after Oct 12, 2026: Price: $1,799.00	More Info HDI Desktop Advanced Support Technician Dec 16, 2026 - Dec 17, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Dec 16, 2026 - Dec 18, 2026 HDI, Virtual Classroom	HDI Support Center Director Before Oct 21, 2026: Price: $2,799.00 On or after Oct 21, 2026: Price: $2,899.00	More Info HDI Support Center Director Dec 16, 2026 - Dec 18, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Dec 17, 2026 - Dec 18, 2026 HDI, Virtual Classroom	Experience Management and XLA® Practitioner Before Oct 22, 2026: Price: $1,999.00 On or after Oct 22, 2026: Price: $2,099.00	More Info Experience Management and XLA® Practitioner Dec 17, 2026 - Dec 18, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jan 12, 2027 - Jan 13, 2027 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,699.00	More Info HDI Support Center Analyst Jan 12, 2027 - Jan 13, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jan 13, 2027 - Jan 15, 2027 HDI, Virtual Classroom	HDI Support Center Manager Price: $2,299.00	More Info HDI Support Center Manager Jan 13, 2027 - Jan 15, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jan 14, 2027 - Jan 15, 2027 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Price: $1,799.00	More Info Troubleshooting and Problem-Solving Bootcamp Jan 14, 2027 - Jan 15, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jan 20, 2027 - Jan 22, 2027 HDI, Virtual Classroom	Experience Management and XLA® Foundation Price: $1,999.00	More Info Experience Management and XLA® Foundation Jan 20, 2027 - Jan 22, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jan 21, 2027 - Jan 22, 2027 HDI, Virtual Classroom	HDI Support Center Team Lead Price: $1,899.00	More Info HDI Support Center Team Lead Jan 21, 2027 - Jan 22, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jan 26, 2027 - Jan 28, 2027 HDI, Virtual Classroom	ITIL® Foundation (Version 5) Price: $2,499.00	More Info ITIL® Foundation (Version 5) Jan 26, 2027 - Jan 28, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jan 28, 2027 - Jan 28, 2027 HDI, Virtual Classroom	Mastering QA for IT Support & Service Teams Price: $999.00	More Info Mastering QA for IT Support & Service Teams Jan 28, 2027 - Jan 28, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jan 29, 2027 - Jan 29, 2027 HDI, Virtual Classroom	Coaching for Quality & Capability in the Support Center Price: $999.00	More Info Coaching for Quality & Capability in the Support Center Jan 29, 2027 - Jan 29, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Feb 03, 2027 - Feb 05, 2027 HDI, Virtual Classroom	HDI Support Center Director Price: $2,899.00	More Info HDI Support Center Director Feb 03, 2027 - Feb 05, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Feb 09, 2027 - Feb 10, 2027 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,699.00	More Info HDI Support Center Analyst Feb 09, 2027 - Feb 10, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Feb 10, 2027 - Feb 11, 2027 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,799.00	More Info HDI Desktop Advanced Support Technician Feb 10, 2027 - Feb 11, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Feb 17, 2027 - Feb 19, 2027 HDI, Virtual Classroom	ITIL® Foundation (Version 5) Price: $2,499.00	More Info ITIL® Foundation (Version 5) Feb 17, 2027 - Feb 19, 2027 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description