HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Apr 14, 2026 - Apr 15, 2026 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Feb 18, 2026: Price: $1,699.00 On or after Feb 18, 2026: Price: $1,799.00	More Info Troubleshooting and Problem-Solving Bootcamp Apr 14, 2026 - Apr 15, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Apr 14, 2026 - Apr 15, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Before Feb 17, 2026: Price: $1,799.00 On or after Feb 17, 2026: Price: $1,899.00	More Info HDI Support Center Team Lead Apr 14, 2026 - Apr 15, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Apr 21, 2026 - Apr 23, 2026 HDI, Virtual Classroom	HDI Desktop Support Manager Before Feb 24, 2026: Price: $2,199.00 On or after Feb 24, 2026: Price: $2,299.00	More Info HDI Desktop Support Manager Apr 21, 2026 - Apr 23, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Apr 22, 2026 - Apr 24, 2026 HDI, Virtual Classroom	KCS Principles Before Feb 18, 2026: Price: $1,899.00 On or after Feb 18, 2026: Price: $1,999.00	More Info KCS Principles Apr 22, 2026 - Apr 24, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Apr 24, 2026 - Apr 24, 2026 HDI, Virtual Classroom	HDI Customer Service Representative Before Feb 27, 2026: Price: $899.00 On or after Feb 27, 2026: Price: $999.00	More Info HDI Customer Service Representative Apr 24, 2026 - Apr 24, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Apr 28, 2026 - Apr 29, 2026 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Before Mar 03, 2026: Price: $1,699.00 On or after Mar 03, 2026: Price: $1,799.00	More Info Artificial Intelligence in the Support Organization Apr 28, 2026 - Apr 29, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 05, 2026 - May 06, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Mar 10, 2026: Price: $1,599.00 On or after Mar 10, 2026: Price: $1,699.00	More Info HDI Support Center Analyst May 05, 2026 - May 06, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 07, 2026 - May 08, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Mar 12, 2026: Price: $1,699.00 On or after Mar 12, 2026: Price: $1,799.00	More Info HDI Desktop Advanced Support Technician May 07, 2026 - May 08, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 11, 2026 - May 12, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Before Mar 16, 2026: Price: $1,799.00 On or after Mar 16, 2026: Price: $1,899.00	More Info HDI Support Center Team Lead May 11, 2026 - May 12, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 12, 2026 - May 14, 2026 HDI, Virtual Classroom	HDI Support Center Manager Before Mar 17, 2026: Price: $2,199.00 On or after Mar 17, 2026: Price: $2,299.00	More Info HDI Support Center Manager May 12, 2026 - May 14, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 13, 2026 - May 15, 2026 HDI, Virtual Classroom	ITIL® 4 Foundation Before Feb 11, 2026: Price: $2,399.00 On or after Feb 11, 2026: Price: $2,499.00	More Info ITIL® 4 Foundation May 13, 2026 - May 15, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 19, 2026 - May 20, 2026 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Mar 24, 2026: Price: $1,699.00 On or after Mar 24, 2026: Price: $1,799.00	More Info Troubleshooting and Problem-Solving Bootcamp May 19, 2026 - May 20, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 26, 2026 - May 28, 2026 HDI, Virtual Classroom	Experience Management and XLA® Foundation Before Mar 31, 2026: Price: $1,899.00 On or after Mar 31, 2026: Price: $1,999.00	More Info Experience Management and XLA® Foundation May 26, 2026 - May 28, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 27, 2026 - May 29, 2026 HDI, Virtual Classroom	HDI Support Center Director Before Apr 01, 2026: Price: $2,799.00 On or after Apr 01, 2026: Price: $2,899.00	More Info HDI Support Center Director May 27, 2026 - May 29, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 02, 2026 - Jun 03, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Apr 07, 2026: Price: $1,599.00 On or after Apr 07, 2026: Price: $1,699.00	More Info HDI Support Center Analyst Jun 02, 2026 - Jun 03, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description