HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Oct 16, 2025 - Oct 17, 2025 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Aug 21, 2025: Price: $1,829.00 On or after Aug 21, 2025: Price: $1,929.00	Foundations in Service and Support Metrics Oct 16, 2025 - Oct 17, 2025 9:30 AM - 9:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 16, 2025 - Oct 17, 2025 HDI, Virtual Classroom	HDI Support Center Team Lead Before Aug 21, 2025: Price: $1,799.00 On or after Aug 21, 2025: Price: $1,899.00	HDI Support Center Team Lead Oct 16, 2025 - Oct 17, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 20, 2025 - Oct 22, 2025 HDI, Virtual Classroom	KCS Principles Before Aug 25, 2025: Price: $1,899.00 On or after Aug 25, 2025: Price: $1,999.00	KCS Principles Oct 20, 2025 - Oct 22, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 22, 2025 - Oct 24, 2025 HDI, Virtual Classroom	HDI Desktop Support Manager Before Aug 27, 2025: Price: $2,199.00 On or after Aug 27, 2025: Price: $2,299.00	HDI Desktop Support Manager Oct 22, 2025 - Oct 24, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 24, 2025 - Oct 24, 2025 HDI, Virtual Classroom	HDI Customer Service Representative Before Aug 29, 2025: Price: $899.00 On or after Aug 29, 2025: Price: $999.00	HDI Customer Service Representative Oct 24, 2025 - Oct 24, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 28, 2025 - Oct 29, 2025 HDI, Virtual Classroom	Experience Practitioner Before Sep 02, 2025: Price: $1,999.00 On or after Sep 02, 2025: Price: $2,099.00	Experience Practitioner Oct 28, 2025 - Oct 29, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 03, 2025 - Nov 04, 2025 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Before Sep 08, 2025: Price: $1,829.00 On or after Sep 08, 2025: Price: $1,929.00	Artificial Intelligence in the Support Organization Nov 03, 2025 - Nov 04, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 04, 2025 - Nov 05, 2025 HDI, Virtual Classroom	HDI Support Center Analyst Before Sep 09, 2025: Price: $1,599.00 On or after Sep 09, 2025: Price: $1,699.00	HDI Support Center Analyst Nov 04, 2025 - Nov 05, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 05, 2025 - Nov 07, 2025 HDI, Virtual Classroom	HDI Support Center Manager Before Sep 10, 2025: Price: $2,199.00 On or after Sep 10, 2025: Price: $2,299.00	HDI Support Center Manager Nov 05, 2025 - Nov 07, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 06, 2025 - Nov 07, 2025 HDI, Virtual Classroom	Applied Knowledge Management Before Sep 11, 2025: Price: $1,899.00 On or after Sep 11, 2025: Price: $1,999.00	Applied Knowledge Management Nov 06, 2025 - Nov 07, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 10, 2025 - Nov 12, 2025 HDI, Virtual Classroom	ITIL® 4 Foundation Before Sep 15, 2025: Price: $2,399.00 On or after Sep 15, 2025: Price: $2,499.00	ITIL® 4 Foundation Nov 10, 2025 - Nov 12, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 12, 2025 - Nov 13, 2025 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Sep 17, 2025: Price: $1,829.00 On or after Sep 17, 2025: Price: $1,929.00	Foundations in Service and Support Metrics Nov 12, 2025 - Nov 13, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 12, 2025 - Nov 13, 2025 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Sep 17, 2025: Price: $1,699.00 On or after Sep 17, 2025: Price: $1,799.00	Troubleshooting and Problem-Solving Bootcamp Nov 12, 2025 - Nov 13, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 18, 2025 - Nov 19, 2025 HDI, Virtual Classroom	Change Management Principles Before Sep 23, 2025: Price: $1,899.00 On or after Sep 23, 2025: Price: $1,999.00	Change Management Principles Nov 18, 2025 - Nov 19, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 19, 2025 - Nov 20, 2025 HDI, Virtual Classroom	HDI Support Center Team Lead Before Sep 24, 2025: Price: $1,799.00 On or after Sep 24, 2025: Price: $1,899.00	HDI Support Center Team Lead Nov 19, 2025 - Nov 20, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description