HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Jan 27, 2026 - Jan 29, 2026 HDI, Virtual Classroom	HDI Support Center Director Before Dec 02, 2025: Price: $2,799.00 On or after Dec 02, 2025: Price: $2,899.00	HDI Support Center Director Jan 27, 2026 - Jan 29, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jan 29, 2026 - Jan 30, 2026 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Before Dec 04, 2025: Price: $1,829.00 On or after Dec 04, 2025: Price: $1,929.00	Artificial Intelligence in the Support Organization Jan 29, 2026 - Jan 30, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 03, 2026 - Feb 04, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Dec 09, 2025: Price: $1,599.00 On or after Dec 09, 2025: Price: $1,699.00	HDI Support Center Analyst Feb 03, 2026 - Feb 04, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 04, 2026 - Feb 06, 2026 HDI, Virtual Classroom	HDI Support Center Manager Before Dec 10, 2025: Price: $2,199.00 On or after Dec 10, 2025: Price: $2,299.00	HDI Support Center Manager Feb 04, 2026 - Feb 06, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 10, 2026 - Feb 11, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Dec 16, 2025: Price: $1,699.00 On or after Dec 16, 2025: Price: $1,799.00	HDI Desktop Advanced Support Technician Feb 10, 2026 - Feb 11, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 11, 2026 - Feb 13, 2026 HDI, Virtual Classroom	ITIL® 4 Foundation Before Dec 17, 2025: Price: $2,399.00 On or after Dec 17, 2025: Price: $2,499.00	ITIL® 4 Foundation Feb 11, 2026 - Feb 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 12, 2026 - Feb 13, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Before Dec 18, 2025: Price: $1,799.00 On or after Dec 18, 2025: Price: $1,899.00	HDI Support Center Team Lead Feb 12, 2026 - Feb 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 18, 2026 - Feb 20, 2026 HDI, Virtual Classroom	HDI Desktop Support Manager Before Dec 24, 2025: Price: $2,199.00 On or after Dec 24, 2025: Price: $2,299.00	HDI Desktop Support Manager Feb 18, 2026 - Feb 20, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 20, 2026 - Feb 20, 2026 HDI, Virtual Classroom	HDI Customer Service Representative Before Dec 26, 2025: Price: $899.00 On or after Dec 26, 2025: Price: $999.00	HDI Customer Service Representative Feb 20, 2026 - Feb 20, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 24, 2026 - Feb 26, 2026 HDI, Virtual Classroom	KCS Principles Before Dec 30, 2025: Price: $1,899.00 On or after Dec 30, 2025: Price: $1,999.00	KCS Principles Feb 24, 2026 - Feb 26, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 25, 2026 - Feb 27, 2026 HDI, Virtual Classroom	Experience Foundation Before Dec 31, 2025: Price: $1,899.00 On or after Dec 31, 2025: Price: $1,999.00	Experience Foundation Feb 25, 2026 - Feb 27, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 03, 2026 - Mar 04, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Jan 06, 2026: Price: $1,599.00 On or after Jan 06, 2026: Price: $1,699.00	HDI Support Center Analyst Mar 03, 2026 - Mar 04, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 04, 2026 - Mar 06, 2026 HDI, Virtual Classroom	HDI Support Center Manager Before Jan 07, 2026: Price: $2,199.00 On or after Jan 07, 2026: Price: $2,299.00	HDI Support Center Manager Mar 04, 2026 - Mar 06, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 10, 2026 - Mar 11, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Jan 13, 2026: Price: $1,699.00 On or after Jan 13, 2026: Price: $1,799.00	HDI Desktop Advanced Support Technician Mar 10, 2026 - Mar 11, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 11, 2026 - Mar 13, 2026 HDI, Virtual Classroom	ITIL® 4 Foundation Before Jan 14, 2026: Price: $2,399.00 On or after Jan 14, 2026: Price: $2,499.00	ITIL® 4 Foundation Mar 11, 2026 - Mar 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description