HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Sep 18, 2024 - Sep 20, 2024 HDI, Virtual Classroom	KCS Principles Before Jul 24, 2024: Price: $1,899.00 On or after Jul 24, 2024: Price: $1,999.00	KCS Principles Sep 18, 2024 - Sep 20, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 23, 2024 - Sep 24, 2024 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Before Jul 29, 2024: Price: $1,829.00 On or after Jul 29, 2024: Price: $1,929.00	Artificial Intelligence in the Support Organization Sep 23, 2024 - Sep 24, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 23, 2024 - Sep 24, 2024 HDI, Virtual Classroom	Incident Management Principles Before Jul 29, 2024: Price: $1,829.00 On or after Jul 29, 2024: Price: $1,929.00	Incident Management Principles Sep 23, 2024 - Sep 24, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 25, 2024 - Sep 27, 2024 HDI, Virtual Classroom	HDI Support Center Director Before Jul 31, 2024: Price: $2,799.00 On or after Jul 31, 2024: Price: $2,899.00	HDI Support Center Director Sep 25, 2024 - Sep 27, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Sep 30, 2024 - Oct 01, 2024 HDI, Virtual Classroom	HDI Support Center Analyst Before Aug 05, 2024: Price: $1,599.00 On or after Aug 05, 2024: Price: $1,699.00	HDI Support Center Analyst Sep 30, 2024 - Oct 01, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 02, 2024 - Oct 04, 2024 HDI, Virtual Classroom	HDI Support Center Manager Before Aug 07, 2024: Price: $2,199.00 On or after Aug 07, 2024: Price: $2,299.00	HDI Support Center Manager Oct 02, 2024 - Oct 04, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 07, 2024 - Oct 08, 2024 HDI, Virtual Classroom	Problem Management Principles Before Aug 12, 2024: Price: $1,829.00 On or after Aug 12, 2024: Price: $1,929.00	Problem Management Principles Oct 07, 2024 - Oct 08, 2024 9:30 AM - 5:20 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 09, 2024 - Oct 11, 2024 HDI, Virtual Classroom	HDI Desktop Support Manager Before Aug 14, 2024: Price: $2,199.00 On or after Aug 14, 2024: Price: $2,299.00	HDI Desktop Support Manager Oct 09, 2024 - Oct 11, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 10, 2024 - Oct 11, 2024 HDI, Virtual Classroom	HDI Support Center Team Lead Before Aug 15, 2024: Price: $1,799.00 On or after Aug 15, 2024: Price: $1,899.00	HDI Support Center Team Lead Oct 10, 2024 - Oct 11, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 16, 2024 - Oct 18, 2024 HDI, Virtual Classroom	ITIL® 4 Foundation Before Aug 22, 2024: Price: $1,999.00 On or after Aug 22, 2024: Price: $2,099.00	ITIL® 4 Foundation Oct 16, 2024 - Oct 18, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 18, 2024 - Oct 18, 2024 HDI, Virtual Classroom	HDI Customer Service Representative Before Aug 23, 2024: Price: $899.00 On or after Aug 23, 2024: Price: $999.00	HDI Customer Service Representative Oct 18, 2024 - Oct 18, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 21, 2024 - Oct 23, 2024 HDI, Virtual Classroom	KCS Principles Before Aug 26, 2024: Price: $1,899.00 On or after Aug 26, 2024: Price: $1,999.00	KCS Principles Oct 21, 2024 - Oct 23, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 24, 2024 - Oct 25, 2024 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Aug 29, 2024: Price: $1,699.00 On or after Aug 29, 2024: Price: $1,799.00	HDI Desktop Advanced Support Technician Oct 24, 2024 - Oct 25, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 28, 2024 - Oct 29, 2024 HDI, Virtual Classroom	Experience Practitioner Before Sep 02, 2024: Price: $1,899.00 On or after Sep 02, 2024: Price: $1,999.00	Experience Practitioner Oct 28, 2024 - Oct 29, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 04, 2024 - Nov 04, 2024 HDI, Virtual Classroom	Experience Essentials Before Sep 09, 2024: Price: $899.00 On or after Sep 09, 2024: Price: $999.00	Experience Essentials Nov 04, 2024 - Nov 04, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description