HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Oct 24, 2024 - Oct 25, 2024 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Aug 29, 2024: Price: $1,699.00 On or after Aug 29, 2024: Price: $1,799.00	HDI Desktop Advanced Support Technician Oct 24, 2024 - Oct 25, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Oct 28, 2024 - Oct 29, 2024 HDI, Virtual Classroom	Experience Practitioner Before Sep 02, 2024: Price: $1,899.00 On or after Sep 02, 2024: Price: $1,999.00	Experience Practitioner Oct 28, 2024 - Oct 29, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 04, 2024 - Nov 05, 2024 HDI, Virtual Classroom	HDI Support Center Analyst Before Sep 09, 2024: Price: $1,599.00 On or after Sep 09, 2024: Price: $1,699.00	HDI Support Center Analyst Nov 04, 2024 - Nov 05, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 04, 2024 - Nov 04, 2024 HDI, Virtual Classroom	Experience Essentials Before Sep 09, 2024: Price: $899.00 On or after Sep 09, 2024: Price: $999.00	Experience Essentials Nov 04, 2024 - Nov 04, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 06, 2024 - Nov 08, 2024 HDI, Virtual Classroom	HDI Support Center Manager Before Sep 11, 2024: Price: $2,199.00 On or after Sep 11, 2024: Price: $2,299.00	HDI Support Center Manager Nov 06, 2024 - Nov 08, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 07, 2024 - Nov 08, 2024 HDI, Virtual Classroom	Change Management Principles Before Sep 12, 2024: Price: $1,829.00 On or after Sep 12, 2024: Price: $1,929.00	Change Management Principles Nov 07, 2024 - Nov 08, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 11, 2024 - Nov 12, 2024 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Sep 16, 2024: Price: $1,699.00 On or after Sep 16, 2024: Price: $1,799.00	Troubleshooting and Problem-Solving Bootcamp Nov 11, 2024 - Nov 12, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 14, 2024 - Nov 15, 2024 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Before Dec 31, 2024: Price: $1,699.00 On or after Dec 31, 2024: Price: $1,929.00	Artificial Intelligence in the Support Organization Nov 14, 2024 - Nov 15, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 21, 2024 - Nov 22, 2024 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Sep 26, 2024: Price: $1,699.00 On or after Sep 26, 2024: Price: $1,799.00	HDI Desktop Advanced Support Technician Nov 21, 2024 - Nov 22, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 25, 2024 - Nov 26, 2024 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Sep 30, 2024: Price: $1,829.00 On or after Sep 30, 2024: Price: $1,929.00	Foundations in Service and Support Metrics Nov 25, 2024 - Nov 26, 2024 9:30 AM - 12:00 AM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 02, 2024 - Dec 03, 2024 HDI, Virtual Classroom	HDI Support Center Analyst Before Oct 07, 2024: Price: $1,599.00 On or after Oct 07, 2024: Price: $1,699.00	HDI Support Center Analyst Dec 02, 2024 - Dec 03, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 02, 2024 - Dec 04, 2024 HDI, Virtual Classroom	Experience Foundation Before Oct 07, 2024: Price: $1,899.00 On or after Oct 07, 2024: Price: $1,999.00	Experience Foundation Dec 02, 2024 - Dec 04, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 04, 2024 - Dec 06, 2024 HDI, Virtual Classroom	HDI Support Center Manager Before Oct 09, 2024: Price: $2,199.00 On or after Oct 09, 2024: Price: $2,299.00	HDI Support Center Manager Dec 04, 2024 - Dec 06, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 05, 2024 - Dec 06, 2024 HDI, Virtual Classroom	Incident Management Principles Before Oct 10, 2024: Price: $1,829.00 On or after Oct 10, 2024: Price: $1,929.00	Incident Management Principles Dec 05, 2024 - Dec 06, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 09, 2024 - Dec 11, 2024 HDI, Virtual Classroom	HDI Desktop Support Manager Before Oct 14, 2024: Price: $2,199.00 On or after Oct 14, 2024: Price: $2,299.00	HDI Desktop Support Manager Dec 09, 2024 - Dec 11, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description