HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Feb 24, 2026 - Feb 26, 2026 HDI, Virtual Classroom	KCS Principles Before Dec 30, 2025: Price: $1,899.00 On or after Dec 30, 2025: Price: $1,999.00	More Info KCS Principles Feb 24, 2026 - Feb 26, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Feb 25, 2026 - Feb 27, 2026 HDI, Virtual Classroom	Experience Management and XLA® Foundation Before Dec 31, 2025: Price: $1,899.00 On or after Dec 31, 2025: Price: $1,999.00	More Info Experience Management and XLA® Foundation Feb 25, 2026 - Feb 27, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 03, 2026 - Mar 04, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Jan 06, 2026: Price: $1,599.00 On or after Jan 06, 2026: Price: $1,699.00	More Info HDI Support Center Analyst Mar 03, 2026 - Mar 04, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 04, 2026 - Mar 06, 2026 HDI, Virtual Classroom	HDI Support Center Manager Before Jan 07, 2026: Price: $2,199.00 On or after Jan 07, 2026: Price: $2,299.00	More Info HDI Support Center Manager Mar 04, 2026 - Mar 06, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 10, 2026 - Mar 11, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Jan 13, 2026: Price: $1,699.00 On or after Jan 13, 2026: Price: $1,799.00	More Info HDI Desktop Advanced Support Technician Mar 10, 2026 - Mar 11, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 11, 2026 - Mar 13, 2026 HDI, Virtual Classroom	ITIL® 4 Foundation Before Jan 14, 2026: Price: $2,399.00 On or after Jan 14, 2026: Price: $2,499.00	More Info ITIL® 4 Foundation Mar 11, 2026 - Mar 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 12, 2026 - Mar 13, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Before Jan 15, 2026: Price: $1,799.00 On or after Jan 15, 2026: Price: $1,899.00	More Info HDI Support Center Team Lead Mar 12, 2026 - Mar 13, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 17, 2026 - Mar 18, 2026 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Jan 20, 2026: Price: $1,699.00 On or after Jan 20, 2026: Price: $1,799.00	More Info Troubleshooting and Problem-Solving Bootcamp Mar 17, 2026 - Mar 18, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 19, 2026 - Mar 20, 2026 HDI, Virtual Classroom	Problem Management Principles Before Jan 22, 2026: Price: $1,799.00 On or after Jan 22, 2026: Price: $1,899.00	More Info Problem Management Principles Mar 19, 2026 - Mar 20, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 24, 2026 - Mar 25, 2026 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Jan 27, 2026: Price: $1,699.00 On or after Jan 27, 2026: Price: $1,799.00	More Info Foundations in Service and Support Metrics Mar 24, 2026 - Mar 25, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 25, 2026 - Mar 27, 2026 HDI, Virtual Classroom	HDI Support Center Director Before Jan 28, 2026: Price: $2,799.00 On or after Jan 28, 2026: Price: $2,899.00	More Info HDI Support Center Director Mar 25, 2026 - Mar 27, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Mar 31, 2026 - Apr 01, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Feb 03, 2026: Price: $1,599.00 On or after Feb 03, 2026: Price: $1,699.00	More Info HDI Support Center Analyst Mar 31, 2026 - Apr 01, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Apr 01, 2026 - Apr 03, 2026 HDI, Virtual Classroom	HDI Support Center Manager Before Feb 04, 2026: Price: $2,199.00 On or after Feb 04, 2026: Price: $2,299.00	More Info HDI Support Center Manager Apr 01, 2026 - Apr 03, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Apr 06, 2026 - Apr 07, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Feb 10, 2026: Price: $1,699.00 On or after Feb 10, 2026: Price: $1,799.00	More Info HDI Desktop Advanced Support Technician Apr 06, 2026 - Apr 07, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Apr 08, 2026 - Apr 10, 2026 HDI, Virtual Classroom	ITIL® 4 Foundation Before Feb 11, 2026: Price: $2,399.00 On or after Feb 11, 2026: Price: $2,499.00	More Info ITIL® 4 Foundation Apr 08, 2026 - Apr 10, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description