Experience the difference with HDI's world-class instructors – true industry leaders handpicked for their exceptional expertise and dynamic teaching abilities! Our stellar faculty doesn't just teach courses – they transform learning experiences through their unmatched industry knowledge and engaging presentation skills.

These outstanding professionals bring the curriculum to life, making complex concepts accessible while delivering unforgettable training sessions that will revolutionize your professional development journey.

Ready to learn from the absolute best in the business? Discover the brilliant minds behind our gold-standard training by clicking on their names or photos below!


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Darrell Bond
Darrell brings over 35 years of dynamic expertise in IT service management and organizational transformation. As a certified KCS instructor since 2006, he has empowered hundreds of professionals worldwide to... read more

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Rae Ann Bruno
Rae Ann Bruno brings vibrant expertise as an HDI Business Associate, excelling in her dual role as Senior Consultant and Instructor. With impressive credentials in IT Service Management, ITIL 4,... read more

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Randy Celaya
Randy Celaya is a distinguished executive coach, instructor, and keynote speaker who has fundamentally shaped the IT Support, Contact Center, and Service Management industries. As the pioneering creator of the... read more

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Jeff Jensen
Jeff Jensen, Founder of I Train IT Leaders LLC, is a dynamic thought leader who expertly navigates multiple best practice frameworks to drive strategic alignment and value co-creation. With an... read more

Steve Matthews
Steve Matthews
Steve brings over 40 years of vibrant Information Technology expertise across diverse industries including Insurance, Health Care, Airline Sales Reporting, Transaction Processing, Public Utilities, and Transportation Services. His impressive career... read more

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Deborah Monroe
Deborah Monroe shines as a dynamic speaker, author, and expert in emotional intelligence, team dynamics, and leadership development. Her corporate wisdom and approachable style create captivating, humor-filled learning experiences that... read more

Mike Rabinowitz
Mike Rabinowitz
Mike brings a vibrant blend of law enforcement wisdom and communication expertise to his role as a trainer and speaker. Beginning his career as a New York City Police Officer... read more

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Nancy Robinson
Nancy is a dynamic leader, educator, and lifelong learner with a passion for problem-solving, mentoring, and fostering a more human-centered workplace. Her diverse expertise spans IT service management, adult learning,... read more

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Virginia Scuderi
Virginia boasts an impressive and enduring relationship with HDI spanning over three decades since 1993, contributing her expertise across multiple roles within the organization. As a valued member of the... read more

Josh Streets
Josh Streets
Josh Streets flourishes at the dynamic crossroads of technology, AI, and customer experience as a 20+ year industry veteran and Top 25 thought leader. His exceptional ability to balance strategic... read more

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Doug Tedder
Doug Tedder leads Tedder Consulting LLC with remarkable expertise in service management and IT governance. As a respected industry figure, he masterfully connects with everyone from C-suite executives to frontline... read more