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HDI offers our most popular courses throughout North America in major metropolitan areas.

Benefits of Public Classroom Training:

  • Network with your peers from other support centers.
  • Maintain adequate coverage in your center by staggering training dates.
  • Stay focused on learning by being out of the office.
  • Structured discussions facilitate networking and learning from real-world experiences.

View the Course Calendar for upcoming training courses and dates.

Search

Date Location Course Member
Price
Price
5/4 - - 5/5/27 HDI,, Virtual Classroom HDI Support Center Team Lead $1,899.00 $1,899.00 Show class details
5/5 - - 5/7/27 HDI,, Virtual Classroom HDI Support Center Director $2,899.00 $2,899.00 Show class details
5/6 - - 5/7/27 HDI,, Virtual Classroom Troubleshooting and Problem-Solving Bootcamp $1,799.00 $1,799.00 Show class details
5/11 - - 5/12/27 HDI,, Virtual Classroom HDI Support Center Analyst $1,699.00 $1,699.00 Show class details
5/12 - - 5/14/27 HDI,, Virtual Classroom HDI Support Center Manager $2,299.00 $2,299.00 Show class details
5/18 - - 5/20/27 HDI,, Virtual Classroom ITIL® Foundation (Version 5) $2,499.00 $2,499.00 Show class details
5/25 - - 5/25/27 HDI,, Virtual Classroom Mastering QA for IT Support & Service Teams $999.00 $999.00 Show class details
5/26 - - 5/26/27 HDI,, Virtual Classroom Coaching for Quality & Capability in the Support Center $999.00 $999.00 Show class details
5/27 - - 5/27/27 HDI,, Virtual Classroom HDI Customer Service Representative $999.00 $999.00 Show class details
6/2 - - 6/4/27 HDI,, Virtual Classroom KCS Principles $1,999.00 $1,999.00 Show class details
6/8 - - 6/9/27 HDI,, Virtual Classroom HDI Support Center Analyst $1,699.00 $1,699.00 Show class details
6/10 - - 6/11/27 HDI,, Virtual Classroom HDI Desktop Advanced Support Technician $1,799.00 $1,799.00 Show class details
6/15 - - 6/16/27 HDI,, Virtual Classroom Foundations in Service and Support Metrics $1,799.00 $1,799.00 Show class details
6/15 - - 6/17/27 HDI,, Virtual Classroom HDI Support Center Manager $2,299.00 $2,299.00 Show class details
6/22 - - 6/24/27 HDI,, Virtual Classroom ITIL® Foundation (Version 5) $2,499.00 $2,499.00 Show class details
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description