HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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On Demand	HDI Support Center Team Lead Price: $949.00 Guaranteed To Run	More Info HDI Support Center Team Lead On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Add to Cart Unlimited Seats
On Demand	HDI Desktop Advanced Support Technician Price: $899.00 Guaranteed To Run	More Info HDI Desktop Advanced Support Technician On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Add to Cart Unlimited Seats
On Demand	HDI Customer Service Representative Price: $549.00 Guaranteed To Run	More Info HDI Customer Service Representative On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Add to Cart Unlimited Seats
On Demand	KCS Foundation Price: $549.00 Guaranteed To Run	More Info KCS Foundation On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Add to Cart Unlimited Seats
On Demand	HDI Support Center Analyst Price: $849.00 Guaranteed To Run	More Info HDI Support Center Analyst On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Add to Cart Unlimited Seats
On Demand	KCS Principles Price: $999.00 Guaranteed To Run	More Info KCS Principles On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Add to Cart Unlimited Seats
Jul 29, 2026 - Jul 31, 2026 HDI, Virtual Classroom	HDI Support Center Director Price: $2,899.00 Guaranteed To Run	More Info HDI Support Center Director Jul 29, 2026 - Jul 31, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list. Sold Out. Join the wait list.
Aug 04, 2026 - Aug 05, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,699.00 Guaranteed To Run	More Info HDI Support Center Analyst Aug 04, 2026 - Aug 05, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Aug 05, 2026 - Aug 07, 2026 HDI, Virtual Classroom	HDI Support Center Manager Price: $2,299.00 Guaranteed To Run	More Info HDI Support Center Manager Aug 05, 2026 - Aug 07, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 5 seats left Add to Cart Only 5 seats left
Aug 11, 2026 - Aug 12, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,799.00 Guaranteed To Run	More Info HDI Desktop Advanced Support Technician Aug 11, 2026 - Aug 12, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 6 seats left Add to Cart Only 6 seats left
Aug 12, 2026 - Aug 14, 2026 HDI, Virtual Classroom	KCS Principles Price: $1,999.00	More Info KCS Principles Aug 12, 2026 - Aug 14, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Aug 12, 2026 - Aug 14, 2026 HDI, Virtual Classroom	ITIL® Foundation (Version 5) Price: $2,499.00 Guaranteed To Run	More Info ITIL® Foundation (Version 5) Aug 12, 2026 - Aug 14, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Aug 13, 2026 - Aug 14, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Price: $1,899.00	More Info HDI Support Center Team Lead Aug 13, 2026 - Aug 14, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Aug 18, 2026 - Aug 19, 2026 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Price: $1,799.00 Guaranteed To Run	More Info Troubleshooting and Problem-Solving Bootcamp Aug 18, 2026 - Aug 19, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 6 seats left Add to Cart Only 6 seats left
Aug 28, 2026 - Aug 28, 2026 HDI, Virtual Classroom	HDI Customer Service Representative Price: $999.00	More Info HDI Customer Service Representative Aug 28, 2026 - Aug 28, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description