At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Sep 16, 2025 - Sep 17, 2025
HDI, Virtual Classroom
HDI Support Center Team Lead Price: $1,899.00
Guaranteed To Run
Only 2 seats left
Sep 17, 2025 - Sep 19, 2025
HDI, Virtual Classroom
KCS Principles Price: $1,999.00
Sep 18, 2025 - Sep 19, 2025
HDI, Virtual Classroom
Troubleshooting and Problem-Solving Bootcamp Price: $1,799.00
Guaranteed To Run
Sep 24, 2025 - Sep 26, 2025
HDI, Virtual Classroom
HDI Support Center Director Price: $2,899.00
Guaranteed To Run
Sep 24, 2025 - Sep 25, 2025
HDI, Virtual Classroom
Problem Management Principles Price: $1,999.00
Sep 29, 2025 - Sep 30, 2025
HDI, Virtual Classroom
Incident Management Principles Price: $1,999.00
Sep 29, 2025 - Oct 01, 2025
HDI, Virtual Classroom
Experience Foundation Price: $1,999.00
Guaranteed To Run
Only 8 seats left
Oct 02, 2025 - Oct 03, 2025
HDI, Virtual Classroom
HDI Support Center Analyst Price: $1,699.00
Guaranteed To Run
Only 7 seats left
Oct 06, 2025 - Oct 08, 2025
HDI, Virtual Classroom
HDI Support Center Manager Price: $2,299.00
Guaranteed To Run
Oct 08, 2025 - Oct 10, 2025
HDI, Virtual Classroom
ITIL® 4 Foundation Price: $2,499.00
Oct 09, 2025 - Oct 10, 2025
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Price: $1,799.00
Guaranteed To Run
Oct 16, 2025 - Oct 17, 2025
HDI, Virtual Classroom
Foundations in Service and Support Metrics Before Aug 21, 2025:
Price: $1,829.00


On or after Aug 21, 2025:
Price: $1,929.00
Oct 16, 2025 - Oct 17, 2025
HDI, Virtual Classroom
HDI Support Center Team Lead Before Aug 21, 2025:
Price: $1,799.00


On or after Aug 21, 2025:
Price: $1,899.00
Oct 20, 2025 - Oct 22, 2025
HDI, Virtual Classroom
KCS Principles Before Aug 25, 2025:
Price: $1,899.00


On or after Aug 25, 2025:
Price: $1,999.00
Oct 22, 2025 - Oct 24, 2025
HDI, Virtual Classroom
HDI Desktop Support Manager Before Aug 27, 2025:
Price: $2,199.00


On or after Aug 27, 2025:
Price: $2,299.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description