HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

May 11, 2026 - May 12, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Before Mar 16, 2026: Price: $1,799.00 On or after Mar 16, 2026: Price: $1,899.00	More Info HDI Support Center Team Lead May 11, 2026 - May 12, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 12, 2026 - May 14, 2026 HDI, Virtual Classroom	HDI Support Center Manager Before Mar 17, 2026: Price: $2,199.00 On or after Mar 17, 2026: Price: $2,299.00	More Info HDI Support Center Manager May 12, 2026 - May 14, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 13, 2026 - May 15, 2026 HDI, Virtual Classroom	ITIL® 4 Foundation Before Feb 11, 2026: Price: $2,399.00 On or after Feb 11, 2026: Price: $2,499.00	More Info ITIL® 4 Foundation May 13, 2026 - May 15, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 19, 2026 - May 20, 2026 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Mar 24, 2026: Price: $1,699.00 On or after Mar 24, 2026: Price: $1,799.00	More Info Troubleshooting and Problem-Solving Bootcamp May 19, 2026 - May 20, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 26, 2026 - May 28, 2026 HDI, Virtual Classroom	Experience Management and XLA® Foundation Before Mar 31, 2026: Price: $1,899.00 On or after Mar 31, 2026: Price: $1,999.00	More Info Experience Management and XLA® Foundation May 26, 2026 - May 28, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
May 27, 2026 - May 29, 2026 HDI, Virtual Classroom	HDI Support Center Director Before Apr 01, 2026: Price: $2,799.00 On or after Apr 01, 2026: Price: $2,899.00	More Info HDI Support Center Director May 27, 2026 - May 29, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 02, 2026 - Jun 03, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Before Apr 07, 2026: Price: $1,599.00 On or after Apr 07, 2026: Price: $1,699.00	More Info HDI Support Center Analyst Jun 02, 2026 - Jun 03, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 03, 2026 - Jun 05, 2026 HDI, Virtual Classroom	HDI Support Center Manager Before Apr 08, 2026: Price: $2,199.00 On or after Apr 08, 2026: Price: $2,299.00	More Info HDI Support Center Manager Jun 03, 2026 - Jun 05, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 09, 2026 - Jun 10, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Apr 14, 2026: Price: $1,699.00 On or after Apr 14, 2026: Price: $1,799.00	More Info HDI Desktop Advanced Support Technician Jun 09, 2026 - Jun 10, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 10, 2026 - Jun 12, 2026 HDI, Virtual Classroom	ITIL® 4 Foundation Before Mar 18, 2026: Price: $2,399.00 On or after Mar 18, 2026: Price: $2,499.00	More Info ITIL® 4 Foundation Jun 10, 2026 - Jun 12, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 11, 2026 - Jun 12, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Before Apr 16, 2026: Price: $1,799.00 On or after Apr 16, 2026: Price: $1,899.00	More Info HDI Support Center Team Lead Jun 11, 2026 - Jun 12, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 15, 2026 - Jun 17, 2026 HDI, Virtual Classroom	KCS Principles Before Apr 20, 2026: Price: $1,899.00 On or after Apr 20, 2026: Price: $1,999.00	More Info KCS Principles Jun 15, 2026 - Jun 17, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 16, 2026 - Jun 18, 2026 HDI, Virtual Classroom	HDI Desktop Support Manager Before Apr 21, 2026: Price: $2,199.00 On or after Apr 21, 2026: Price: $2,299.00	More Info HDI Desktop Support Manager Jun 16, 2026 - Jun 18, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 16, 2026 - Jun 17, 2026 HDI, Virtual Classroom	Problem Management Principles Before Apr 28, 2026: Price: $1,799.00 On or after Apr 28, 2026: Price: $1,899.00	More Info Problem Management Principles Jun 16, 2026 - Jun 17, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 25, 2026 - Jun 26, 2026 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Apr 30, 2026: Price: $1,699.00 On or after Apr 30, 2026: Price: $1,799.00	More Info Foundations in Service and Support Metrics Jun 25, 2026 - Jun 26, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description