HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Shining a Light on Shadow IT

with Phyllis Drucker
Jun 16, 2015 - 1:00 p.m. EST

Shadow IT is having an obvious impact on technical support teams. Attend this webinar to learn more about what it is and how you can strike a balance between reaping the benefits and avoiding the risk.


Brace Yourselves, Because the Internet of Things Is Coming

with Amy DeMartine
Apr 21, 2015 - 1:00 p.m. EST

What is the Internet of Things (IoT), and how does it affect the services you support for your business? In this HDI vChapter webinar, Forrester senior analyst Amy DeMartine will talk you through this new connected world, explaining how the IoT is already affecting businesses today, what...


Framework Fusion: ITSM, DevOps, and You

with Robert Stroud
Mar 17, 2015 - 1:00 p.m. EST

Join us for a look at how combining frameworks can improve your organization’s performance and security.


Code Black: Is Your Organization Ready for Anything?

with John Meharg
Feb 17, 2015 - 1:00 p.m. EST

In this webinar, John Meharg will explain how disaster recovery planning helped Norman Regional Health System face a situation they hoped they’d never have to face. He’ll explain what went well, what didn’t, and the lessons they learned in the aftermath of a devastating F5 tornado.


How Remote Control Technology Is Continuing to Improve Support and Bring Value to Organizations

with Willette Glenn
Jan 20, 2015 - 1:00 p.m. EST

Research tells us that remote control technology is widely used in both the support center and desktop support. Learn all about using remote control to improve support and bring value to your organization in this webinar, where Willette Glenn of PepsiCo will explore why remote control is a...