Unlocking Your Workforce Potential: IT Support from Anywhere to Anywhere

with Andrew Gilliam, , Rae Ann Bruno
Sep 15, 2020 - 1:00 p.m. EST

Take part in this informative and interactive webinar to unlock your workforce potential.

ITSM and the Value of Knowledge-Centered Service for the Enterprise

with Andrew Gilliam, Kaliegh Averdick, Katharina Wymar, Paula Cottrell
Jul 21, 2020 - 1:00 p.m. EST

This exciting panel discussion will be packed with invaluable takeaways for every phase of your knowledge management journey.

The Service Level Management Practice in ITIL4: Keeping It Green

with Roy Atkinson, Liz Beavers, Donna Knapp
Jun 16, 2020 - 1:00 p.m. EST

In this webinar, we will examine how effective service level management can help your team to set customer expectations, measure what matters, and quantify the value your support center brings to the business.

Special Event: SupportWorld Virtual

May 19, 2020 - 12:00 p.m. EST

Keeping abreast of best practices and expert industry insights takes on new urgency when you're on the front lines of a crisis – as we are. In six insightful sessions, you'll hear from practitioners and experts on delivering stellar customer experiences, maintaining operational...

Future Forward: Executive Strategy in a New Complex World

with Roy Atkinson, Patti Blackstaffe
Apr 21, 2020 - 1:00 p.m. EST

In this webinar, we will discuss how to implement a strategic approach for transformation, create a systematic approach to lessons learned, and evaluate what needs to change.