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Join us this fall when the service management industry reunites after a 3-year absence in Orlando!

Register by July 29 and save up to $700 + get 3 days for the price of 2.
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Getting IT Right: How Automation Impacts the ITSM Value Chain

Join Tim McElgunn, Vawns Murphy, Chris Tozzi, and Andrew Graff for an hour-long exploration of what you need to consider as you plan, execute, and continually adapt your service management automation strategy.
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Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
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Welcome to HDI!

HDI is the industry’s most trusted provider of IT support and service management training, consulting, industry events, and content-based resources - all dedicated to helping individuals and organizations reach their full potential.

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HDI is your Partner in Achieving Customer Excellence

We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World
November 12-16, 2022 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

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SupportWorld Live
April 30-May 5, 2023 | Las Vegas, NV

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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