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Don't Be The Bait: Securing Remote Access in the Golden Age of Cybercrime

Join HDI and GoTo Technologies for a virtual webinar on September 17th at 1 PM to explore advanced threats and strategies for IT support organizations. We’ll cover the training needs of today’s IT technicians, the importance of incident response and risk assessments, mitigation strategies, and the role of cyber insurance. Register Now!

Register Now for Early Bird Pricing

Join us this year in Orlando, for what's sure to be an unforgettable event!

Take advantage of Early Bird rates when you register by September 27.

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Supporting AI in the Support Center is Not Easy!

Partner with HDI to Ensure Your AI Implementation Goes Smoothly

Learn More About Our:
AI Optimization Assessment

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Now taking submissions for HDI Awards!

Shine a light on your team's hard work with an HDI Global Service and Support Award! Our submission window is now open, and we're looking for your success stories that deserve recognition.

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Expand your Service Management and Technical Support skills . . .

Check out HDI Training Courses

Expand your Service Management skills and knowledge with the tools and credentials needed to excel in your role, drive organizational success, and deliver exceptional service experiences.

Course Information

HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

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HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

Expand your network
Connect with innovative solution providers
Accelerate your career
Keep abreast of trends and innovations
Be inspired and invigorated

Mark your calendar for our upcoming events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

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Service Management World
November 17-21, 2024 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

SupportWorld Live
May 18-23, 2025 | Las Vegas, NV

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

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Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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