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Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
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How to Deliver High-Touch, Digital-First Tech Support

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In this webinar, we’ll explore how trends brought on or accelerated by the pandemic have impacted service and support teams,
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HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World
November 12-16, 2022 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

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SupportWorld Live
April 30-May 5, 2023 | Las Vegas, NV

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

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Leading the technical support field with tips and insights from experts around the globe.

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Role Play to Check Training Evaluations

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IT service involves on-the-fly interactions, so training should include opportunities...

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It is past time to do inventory of your legacy devices and make a plan to upgrade what...

Announcing the 2022 HDI Awards Winners

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At the MGM Grand in Las Vegas, we handed out 10 awards to those who demonstrated...

How Involvement with the HDI Local Chapters Helped Shape My Career

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For one man, finding the HDI community at the beginning of a transition to the IT...

3 Steps Toward Developing a Strong IT Culture

May 17, 2022

The IT department’s value increases the more it can align with the organization’s...