HDI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IT Service Management in 2022: "Keeping the Lights On" vs. Delivering Employee Delight

Join us for an hour-long, in-depth discussion exploring how IT leaders can (and must) make the leap from being reactive “tech managers” to being proactive changemakers who work with every department to deliver sustainable competitive advantage across their business.
Register Now!

Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
Learn more and schedule your consultation

Registration is now open!

Join us this fall when the service management industry reunites after a 3-year absence in Orlando!

Register by July 29 and save up to $700 + get 3 days for the price of 2.

Welcome to HDI!

HDI is the industry’s most trusted provider of IT support and service management training, consulting, industry events, and content-based resources - all dedicated to helping individuals and organizations reach their full potential.

Learn More About HDI

HDI is your Partner in Achieving Customer Excellence

We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.

Connect with the entire spectrum of technical service and support.

HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.

Service Management World
November 12-16, 2022 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »

SupportWorld Live Event logo

SupportWorld Live
April 30-May 5, 2023 | Las Vegas, NV

Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »

Subscribe to the Newsletter Service and Support Pros Trust

Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

Latest Content

Leading the technical support field with tips and insights from experts around the globe.

View All Latest

Is Batman’s Butler a Model of IT Service and Support?

June 28, 2022

Here’s a fun dive into the role that Alfred plays in providing one-of-a-kind tech...

Here are Some Ideas for Driving Change Management in a WFH Environment

June 28, 2022

In times of change, communication is important to keep everyone pulling toward a...

Rapid Resilience Must Be the New Normal in IT Service and Support

June 27, 2022

The COVID-19 pandemic showed the value of preparing for the unknown, and the future...

How to Manage Your Team’s Performance in a Hybrid Workplace

June 21, 2022

How to Manage Your Team’s Performance in a Hybrid Workplace

Addicted to Shiny Objects

June 21, 2022

A cautionary tale of what happens when leadership forgets to plan for how new...