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How to improve L2 and L3 support efficiencies and still deliver a great employee experience

Join this webinar on March 21st at 2PM ET learn about the tools, processes, and skills that will let your team evolve beyond merely reacting to employee escalations of IT issues. Register now!
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Join the team at Service Management World 2023!

Call for speakers is now open. Don’t miss your opportunity to grab the spotlight and share your unique expertise with hundreds of attendees at this year's event. Submit your speaker proposal to be a part of the conference program before the deadline on March 31, 2023.
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Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
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HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

  • Expand your network
  • Connect with innovative solution providers
  • Accelerate your career
  • Keep abreast of trends and innovations
  • Be inspired and invigorated

Mark your calendar for our 2023 events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

HDI Events

SupportWorld Live Event logo

SupportWorld Live
April 30 - May 5, 2023 | Las Vegas, NV

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

Service Management World

Service Management World
November 11-15, 2023 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

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Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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Creating the Structure to Align IT and Business Objectives

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A look at Service Level Agreements and other instruments for ensuring goals are met in...

How We Transformed an Existing Help Desk Operation

March 29, 2023

In a preview of a Supportworld Live session, HDI Featured Contributor Mike Hanson...

Here’s Advice for Those Affected by the Great Layoff

March 28, 2023

HDI Featured Contributor Doug Rabold describes a scenario many of us have gone...

What We Need to Know about Conflict

March 22, 2023

Here’s a deep dive into the strategy behind managing the conflict and emotions of...

How are XLAs Similar to Love?

March 21, 2023

We talk about how to have a meaningful, long-lasting relationship with IT service and...