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Join the Team at SupportWorld Live!

Submit a Proposal to be One of Our Speakers by September 29.

We're looking for speakers who are ready to share their expertise and insights with technical support and service management professionals from around the world. Submit a proposal today!

Take $400 off with early bird savings!

Offer expires September 29.

Now taking submissions for HDI Awards!

Shine a light on your team's hard work with an HDI Global Service and Support Award! Our submission window is now open, and we're looking for your success stories that deserve recognition.
Apply Now

Optimize your people, processes, and technology for peak efficiency.

HDI Consulting Services will work with your team to optimize your ITSM processes and systems.

Speak to an HDI Expert to request more information or get started.

Transform Service Management (from IT to HR) with GenAI

Join HDI and Freshworks on Tuesday, October 3rd to discuss how GenAI can help enterprises level up service delivery across the organization! In addition, explore use cases on how IT departments are extending their skills, experience, and knowledge of IT service management to other departments to deliver high-quality, consistent, and continually improving services.
Register Now!

Give Your Service and Support Operations a Virtual Check-Up

Through a series of questionnaires and web conferences, HDI’s virtual HealthCheck consulting service analyzes key foundational areas of your operations compared to best practices, then provides custom, expert recommendations based on your organizational goals.
Schedule Your Check-Up

“Good leaders inspire others to dream more, think more, learn more, do more, and become more.”

- John C. Maxwell
From the boardroom to the classroom, from executives to analysts – our industry-leading instructors and cutting-edge course content will improve your service management and IT support skills.
Training Catalog

Connect with Your Community

HDIConnect is your home for increasing your knowledge, advancing your career, and making lifelong connections and friends.
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HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

  • Expand your network
  • Connect with innovative solution providers
  • Accelerate your career
  • Keep abreast of trends and innovations
  • Be inspired and invigorated

Mark your calendar for our 2023 events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

HDI Events

Service Management World

Service Management World
November 11-15, 2023 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

SupportWorld Live Event logo

SupportWorld Live
April 27 - May 2, 2024 | Denver, CO

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

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Leading the technical support field with tips and insights from experts around the globe.

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