HDI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
It's your time to shine! Submit your proposal to speak at SupportWorld Live in Las Vegas from April 30 - May 5, 2023!
Submissions are due October 14
In our line of work, validation feels pretty good. Submit yourself, your colleague or your team for an HDI Award!
Submission Deadline: October 28
HDI is the industry’s most trusted provider of IT support and service management training, consulting, industry events, and content-based resources - all dedicated to helping individuals and organizations reach their full potential.
We deliver value through Events, Certification and Training, Consulting, Industry News, Research and Resources.
HDI events unite thousands of service and support professionals and leaders each year for premier education, networking, and collaboration.
Service Management World
November 12-16, 2022 | Orlando, FL
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Learn More »
April 30-May 5, 2023 | Las Vegas, NV
Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes. Learn More »
Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.
Leading the technical support field with tips and insights from experts around the globe.
In this IndustryVoices blogpost, an argument is made that creating a good employee...
Help us identify who provides the best advice and support in the industry, and we’ll...
The new work environment requires a thoughtful reappraisal of how best to support your...
Remote work can be lonely. Here are some practical steps to take to ensure that...
Now’s your chance to join a blogging team of IT service and support professionals who...